Customer Service Representative
Resume:
Portfolio
Urszula Wolak
P.O. Box *****
Chicago IL 60634
Table of contents
1. Resume
2. Thank letter
3. Reference list
4. Diploma Customer Service Specialist
5. Diploma Hospitality Industry Professional
6. Diploma Administrative Assistant Professional
7. Diploma Small Business Administrator
8. Diploma ESL-Intermediate
9. Certificate QuickBooks
10. Master of Science Degree Diploma
11. Accreditation Certificate
12. Bachelor’s Diploma
13. Translate Master of Science Degree Diploma
1. Resume
Urszula Wolak
P.O. Box 34803
Chicago, Illinois 60634
Cell phone 872-***-****
E-mail: *******.*****@*******.***
OBJECTIVE To obtain a position that allows me to make a positive contribution to your company. After a long experience in Poland from the cashier, management to the controller, I am currently a cashier in Chicago. I have a wide range of professional experience. I am a responsible person and demanding from myself and others. I like communication and I like working with others. My life motto is "Going the straight path
EMPLOYMENT HISTORY
09/2017 to 12/2019 CASHIER
Cashier, Market-Grocery Store, River Grove, IL
02/2017 to 09/2017 CUSTOMER SERVICE
Customer Service Representative in Deli, Chicago, IL. 02/2016 to 09/2016 CUSTOMER SERVICE
Customer Service Representative in Deli, Chicago, IL. 01/2016 to 09/2016 CUSTOMER SERVICE
Customer Service Representative in Deli, Chicago, IL. 07/2015 to 09//2015 HELP in the KITCHEN
Help in the Kitchen in restaurant, Chicago, IL.
2006 to 2008 MANAGEMENT
Member of the Board of Trade Union “the name of Father Jerzy Popieluszko” in Warsaw (Poland).
1998 to 2008 CONTROLLER
Controller, State Enterprise “Polish State Railways” Department of Carriage of Passengers Great Plant Carriage of Passengers.
Direct control of passenger issues in all workplaces in Poznan. Conducted periodic instruction for employees on commercial passengers' issues. Participated in Examination of Staff Committees in Poznan (Poland). 1990 to 1998 MANAGER
Manager, Poznan General Station Ticket Office. Supervised the functioning of the Ticket Box Office. Prepared the Box Office Reports for the Control Revenue Office in Poznan (Poland).
1985 to 1990 SENIOR CASHIER
Senior Cashier, International Tickets. Launched the Electronic System for International passenger clearance. Conducted Training for employees on the operation the electronic system in Poznan (Poland).
1976 to 1985 CASHIER
Sold tickets in the Railway Station in Poznan (Poland). 1974 to 1975 ON-CALL TRAFFIC
Operation of the train in the Railway Station in Wroclaw (Poland). EDUCATION
2019
Computer Systems Institute – Customer Service Specialist, 29 East Madison Street, Chicago, IL 60602.
2018
Computer Systems Institute – Hospitality Industry Professional, 29 East Madison Street, Chicago, IL 60602.
2017
Computer Systems Institute – Administrative Assistant Professional, 29 East Madison Street, Chicago, IL 60602.
2016
Computer Systems Institute - Small Business Administrator, 29 East Madison Street, Chicago, IL 60602.
2015
Computer Systems Institute - ESL-Intermediate, 29 East Madison Street, Chicago, IL 60602.
2015
Certificate of the Intermediate QuickBooks - Polish American Association, Chicago, IL.
2004
Master's Degree – in the field of Business Management and Accreditation Certificate - University of Economics in Poznan
(Poland).
2002
Bachelor's Degree - School of Communications in Poznan (Poland). LANGUAGES
Polish, English Intermediate
OTHER SKILS
Word, Excel, PowerPoint, Outlook, Facebook, Skype and Driving License Category B. Chicago, 10 January 2020
Urszula Wolak
P.O. Box 34803
Chicago, IL 60634
e-mail; *******.*****@*******.***
cell; 872-***-****
COMPUTER SYSTEMS INSTITUTE
29 E. MADISON ST.
CHICAGO, IL 60602
Thank You
Dear Professors, Lecturers and Instructors led by the Mr. Dean Thank you for being a student of this beautiful place. Here the walls of this school speak in a human voice. I appreciate the contribution that you have made to my teaching and that of other students. Thank you for your wonderful learning. Thank you for being so perfect. For being what I needed. I started with the correct pronunciation in American English. Later I studied English grammar in Chicago. Here I took classes in this Business and I learned great QuickBooks and Excel. Then I discovered the knowledge of the Administrative Assistant and the Hotel Industry, and in Customer Service how to exceed his expectations. Here I drew unfathomable knowledge. It's five years of my study here. You gave me exactly what I was praying for. You challenged me. Be brave and learn on the second continent of this world. Be fearless and learn in a language other than my native language. In English. Thank you for the opportunity to get an education.
I will keep you close to my heart forever. Thank you. Sincerely
Urszula Wolak
Reference list
Urszula Wolak
P.O.Box
Chicago, IL 60634
Cell: 872-***-****
E-mail: *******.*****@*******.***
Reference list
An enclosure to resume
Name Title Company Addressee Contact
Jan Lesniak
He was the president
union of employees
in this company. He
cooperated with me
in performance my
duties as controller.
Co-
worker
Polish State
Railways
Great Plant Carriage
Of Passengers
Poznan 61-801
ul. Dworcowa 1
Poland
01148 61
8660728
pkp.poznan@pl
Michel Colletti
He first hired me
when I received SS
and work permit for
CSI. Here I worked
as kitchen assistant.
Owner Colletti's Restaurant 5707 N Central
Ave, Chicago,
IL 60646
dine@collettis.c
o
Stanislaw
Szymanski
He hired me when I
continued my work
by CSI. Here I
worked as Customer
Service
Representatives.
Owner Szymanski Deli &
Liquors
6016 W Irving
Park Rd,
Chicago, IL
60634
(773)- 202-0886
Agnes Kolatek
He hired me when I
continued my work
by CSI. Here I
worked as Customer
Service
Representatives.
Owner Kolatek’s Bakery
&Deli
2445 N Harlem
Ave.
Chicago, IL
60707
The Diplomas.pdf
The Diplomas.pdf
Translation of a document in Polish into English Cover page of the document: National Emblem
(Eagle)
DIPLOMA of post graduate Master’s Degree studies (COPY) Part A On the left side of the DIPLOMA - - the picture of the DIPLOMA holder. Beneath - signature. Diploma No 49157 On the right side of the Diploma (on the top) - The Economical Academy in Poznan, Faculty of Business Management STATE EMBLEM [EAGLE]
DIPLOMA
Ms Urszula Gorecka born Novemberl0,1952, at Blaszki has completed the studies of higher education to obtain the Master of Science degree (supplementary-of 2 years duration) in field of Management and Marketing and in specialty "Management of Enterprises'' with a a passing grade-good- and received at June 24,2004 the title- Master’s Degree Dean
Rector Dr hab. Elzbieta Golembska
: Prof. Witold Jurek, Rector Signature: Illegible Signature: Illegible Poznan July 014004
Oa the rear of the Diploma:
I do confirm the veracity of said copy with the original Diploma The Manager of the Clerk Office of the Academy authorize Knasiak ( the name not readable) Pozoan,Jalyl6\2004
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