CSR and Assistant

Michelle Miller

**** *********** ******, ********* ** 11385 (347) 336 – 4207 adjcnr@r.postjobfree.com

Work Experience

Downtown Veterinary Medical Hospitals: Manhattan, NY 10014 (2015 – Present)

Position: Veterinary Receptionist/Assistant

- Assisting technicians and doctors by restraining patients for exams, diagnostics and vaccinations.

- Completing international travel documents as well as assuring that all patients meet international regulations and requirements.

- Facilitating timely flow of patient visits.

- Organizing and updating hospital inventory.

- Handling multiple telephone lines.

- Handling and labeling of laboratory specimens and deceased patients.

- Discussing hospital protocols and procedures in detail to clientele.

- Maintaining Accounts Receivable and billing.

- Organizing marketing campaigns.

- Updating patient information by obtaining medical notes for other locations.

Animal Clinic: Queens, NY 11379 (2008 – 2015)

Position: Veterinary Receptionist/Assistant

- Filling and thoroughly explaining medications to clients.

- Updating computer information for medical records and payments.

- Ordering medications and prescription diets as needed by company standards.

- Scheduling, rescheduling and canceling appointments for multiple doctors.

- Feeding, medicating and attending to multiple patients as needed.

Skills and Abilities

- Strong organizational skills

- Exceptional in building strong clientele

- Computer proficiency in Word, Excel and Power Point

- Able to multi-task effectively

- Effective phone and computer triage

- Strong intercommunication skills

Education

John Jay College of Criminal Justice (Class of 2020)

Bachelor’s Degree in Biology

Queens College (2012 – 2013)

Associates Degree in Liberal Arts

Archbishop Molloy High School (Class of 2012)

High School Diploma

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