Customer Service Representative

MA. LORENA L. LOPEZ

*** ******** **. ** ***** San Pedro Laguna

È09178029903 : adjcmy@r.postjobfree.com

Summary

Customer Service Representative with background in Hotel, Casino, Online Gaming and Call Center setting. Experienced in Hotel Reception, Casino Table Games, Online Games, Customer service inbound and outbound calls, ensuring customer satisfaction. Ability to multi-task, self-motivate, and effectively complete tasks calmly under pressure.

Education

Meralco Foundation Institute – Industrial Electrical Technology

Ortigas Ave., Pasig City, Philippines

1991 – 1994

Graduated

Employment History

iQor Sta. Rosa, Laguna

6th Floor BPO Tower 1

SM Sta. Rosa, Sta. Rosa Laguna

AT&T ISM/T-Mobile Business

Sept. 2019 – Present

- Inbound/Outbound Calls

- Billing/ISM

Singtel Pte.Ltd. Singapore

Comcentre, Somerset, Singapore

Technical Service Officer

2014 - 2015

- Inbound/Outbound calls

- Remote handset repairs and programming

- Technical escalations

AXS Pte Ltd

61 Mohamed Sultan Road,

#01-11 Sultan Link Singapore 239001

Customer Service Officer (Level 2)

2013-2014

- Inbound/Outbound calls

- Handles disputes

- In-charge in email escalations

Resorts World Sentosa

Casino Table Games

Genting Centre, 3 Lim Teck Kim Road

#12-01 Singapore 088934

Croupier

2012 - 2013

IAHGames (Infocomm Asia Holdings Pte Ltd)

35 Tai-Seng Street, #01-01 Tata Communications Exchange

Singapore 534103

Customer Service Officer/Gaming Ambassador

2010 – 2011 (Contract)

Park Hotel Clarke Quay

1 Unity Street, 237983, Singapore

Crystal Club Frontdesk Officer

Convergys Corp.

Alabang, Muntinlupa City, Philippines

CSR

HSBC – HDPP Manila

Alabang, Muntinlupa City Philippines

CSR

Orient Semiconductor Electronics Ltd.

No. 12-2 Nei-Huan South Rd., N.E.P.Z.,

Kaohsiung, Taiwan, R.O.C.

Quality Assurance Inspector

Caesar Technology

Hsinchu, Taiwan, R.O.C.

Wirebond Operator/Technician

Amkor-Anam Philippines

Sucat, Metro Manila

Wirebond Operator

SM Cinemas

SM Megamall, Pasig City

LG Philiipines

Santolan, Pasig City

Personal Data

Full name: Ma. Lorena Lopez Lopez

Date of Birth: July 21, 1975

Place of Birth: Philippines

Nationality: Filipino

Civil Status: Married

No. of Children: 3

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