Manager Customer

BRENT HANCOCK

************@*****.*** 828-***-**** Asheville, NC 28732

Summary

Customer-oriented Parts Manager with over 20 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in subaru parts management.

Skills

Invoice processing

POS systems operations

Stock management

Customer relations

Forklift operation

Reviewing deliveries

Ordering parts

Revenue generation

Complaint handling

Delivery order fulfillment

Multitasking

Relationship building

Experience

Prestige subaru Asheville, NC

Parts Manager

09/1999 - 12/2020

Received, examined and reshelved returned parts.

Managed employee schedules and daily assignments.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Reduced expense spending, securing low-cost inventory for customers to drive client retention.

Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.

Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.

Education and Training

Enka High School Candler, NC

High School Diploma

05/1997

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