Customer Service Front Desk

Roosevelt Emerson

**** ** ***** ***. ***. ** Savannah, Georgia 31404 912-***-****

Email: HYPERLINK "mailto:************@*****.***" ************@*****.***

A skilled customer service associate with 8 years in Customers/Client relations provides high quality service assistance in Customer Service. Sales and typing itineraries and five years of award-winning Customer Service and Telecommunications experience. Current experience with maintaining reservation system, room assignment and processing hotel documents. Skilled at coordinating conference and meeting space areas based on the requirements and handling event planning issues. Ability to work under pressure and manage and resolve guest issues or complaints.

Core Strengths

•Customer Service •Marketing •Client Relations

•Sales •Scheduling •Administration

•People Management •Budgeting/Cost Control •Event Planning

Certifications: Traditional Chinese Culture Economy and Development of Contemporary China

Hilton Honors

Business Administrative Assistant

Computer/Technical Skills: Microsoft Office Suite

Areas of Expertise

Front Desk Representative

Made sure that credit cards being offered by clients for payments are valid

Issued room keys to guests and made certain that keys issued are correct

Introduced amenities and services to guests for their information and guidance

Encoded and organized pertinent information and data into the computer

Recorded the expenditure of the guests and added it to the guests' bill of payment.

Collected payment from guests during checking out and made sure they leave the premises safely

Assisted visitors and guests registered in the hotel

Ensured guests of a full hospitable service that would persuade them to visit the hotel again

Accountable for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements

Customer Service

Structured customer information and account data for business planning and customer service purposes

Offered customers with product and service information

Acknowledged, researched, and resolved customer issues using the computer system

Followed-up on customer inquiries not immediately resolved

Continued quality control/satisfaction records, sought out new ways to improve customer service

Employment History

Guest Services Representative/Night Audit, Homewood Suites by Hilton, Savannah, GA. 10/2019-04/2020 Night Auditor, Holiday Inn & Suites, Pooler, GA 03/2019-06/2019

PBX Operator/Guest Service Representative DeSoto Savannah, Savannah, GA 04/2018-12/2018

Front Desk Representative, Holiday Inn Express & Suites, Savannah, GA. 10/2017-03/2018

Front Desk Representative, Courtyard Marriott, Savannah, GA. 06/2017-10/2017

Cashier, The Home Depot, Inc., Savannah, GA. 08/2016-5/2017

Front Desk Representative, Doubletree by Hilton, Savannah, GA. 10/2015-05/2016

Education

Jacksonville Job Corps Center, Jacksonville, FL Sept. 2010

Business Administrative Assistant Certificate

Bachelor of Arts, Visual& Performing Arts Major-Savannah State University, Savannah, GA, Dec. 2017

Jinan University-Study Abroad Program, Guangzhou, China Jun.-Jul. 2016

Volunteer Experience

The National Society of Leadership and Success

Collegiate 100 Black Men of Savannah State University

Educational Talent Search

Roosevelt Emerson 912-***-**** Page 2

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