Sales Manager
Resume:
Becky Alferman
Chicago, IL 60605
*************@*****.***
EXPERIENCE
Account Manager, Combined Resources, Inc.
September 2020 – December 2020, Chicago, IL
Environmental services consultant responsible for existing client relationships and revenue growth.
• Exceeded sales targets by producing three new clients within the first two months
• Prospected new business by outbound calling and utilizing email campaigns
• Scheduled appointments to meet with prospective customers Meeting Event Manager II, Maritz Global Events
August 2018 – April 2020, Chicago, IL
Managed meetings, conventions, and incentive trips for companies such as AT&T, Kohler, Toro, and Toyota.
• Primary client liaison responsible for the full scope of project planning and implementation
• Led teams of 5-25 people consisting of internal teams and suppliers
• Delivered projects on time and under budget resulting in average satisfaction score of 96%
• Managed budgets for Fortune 500 clients with budgets up to $3M
• Collaborated with clients to identify business goals and build customized travel solutions
• Created project design solutions that defined workflow timelines, communication and reporting plans, operational procedures, and team goals
• Reduced client costs by 12% through selectively sourcing and negotiating with vendors
• Worked with internal teammates to create websites and mobile applications for events
• Proven ability to handle a diverse customer base, resolve issues quickly and accurately, and ensure increased productivity and efficiency
Meeting and Event Manager, Self Employed
February 2014 – January 2018, October 2008 – June 2012, Chicago, IL Effectively executed corporate events with 50-8,000 attendees by organizing logistical support and managing operational meeting details for companies such as Anheuser-Bush, AbbVie, ADP, Bank of America, Chevron, Dell, HP, Honda, Dell, Merck, Nissan, Oppenheimer Funds, Pfizer, and Starbucks.
• Retained 85% of clients by providing superior customer service, checking and confirming details
• Developed productive partnerships with client leadership through relationship building and adaptability
• Networked with external partners, existing clients, and other connections to generate leads
• Audited billing and rectified invoice issues resulting in reduced errors and strong workload management
• Coordinated detailed logistics, supervised onsite staff, and provided preferential treatment to VIPs
• Ability to work independently and manage multiple tasks and teams simultaneously Proposal Writer, BCD Meetings & Events
February 2018 – May 2018 (Contract), Chicago, IL
Created sales proposals and RFP responses highlighting BCD’s unique value proposition. Designed solutions and developed detailed scope of work to drive sales.
• Increased business growth by 10% by collaborating with sales and operations teams to define strategy and develop customized solutions for each customer’s bid response
• Utilized analytical research to select and write content for proposals. Account Manager, Cadre (formerly Executive Travel Directors) July 2012 – January 2014, Chicago, IL
Provided staffing solutions for global meetings and events. Responsible for growing and managing key accounts.
• Increased sales by 15% by selling into existing accounts
• Grew and mentored a team of 500 contractors
• Interviewed candidates, hired staff, and streamlined new hire processes
• Created comprehensive training manuals that improved efficiency and decreased onboarding time Travel Director, Maritz Global Events
January 2007 – September 2008, St. Louis, MO
Successfully executed meetings and conventions obtaining an overall approval rating of 95%. Cultivated partnerships with Fortune 500 companies and provided clients with value-added service and support.
• Lead Travel Director responsible for client/vendor relationship
• Performed onsite operations domestically and internationally to help clients achieve their business objectives for over 100 events
Senior Travel Associate, Maritz Global Events
October 2005 – December 2006, St. Louis, MO
Managed travel logistics and accommodations for conferences and incentive trips for UBS.
• Consulted with customers leading to a 97% approval rating
• Provisioned cost controls to cut down air ticket spend by 12% Travel Sales Agent, Meridian Loyalty
July 2003 – September 2005, St. Louis, MO
Sold leisure travel using product expertise to close deals and exceed target sales quota.
• Generated additional revenue by upselling 80% of travel packages
• Built a solid team consisting of 3 new agents that helped Meridian achieve its sales goals
• Implemented quality control processes to reduce operational, logistical, and billing errors Sales Agent, GOGO Worldwide Vacations
October 2000 – September 2002, St. Louis, MO
Arranged travel packages and built a large client base by providing exceptional support and value-added services.
• Top revenue producer in the branch that consistently exceeded sales targets
• Utilized lead management resources to secure new clients and expand GOGO’s customer base EDUCATION
Bachelor of Science – Marketing Missouri State University – Springfield, MO CERTIFICATIONS
Cvent Event Management
Cvent Virtual & Hybrid Events
SKILLS
Account Management Client Relationship Building
Business Development Teamwork and Collaboration
Customer Service Problem Solving
Crisis Management Forecasting and Budgeting
Project Lifecycle Management Excellent Organizationa SOFTWARE
Microsoft Office including Excel, Word, PowerPoint, SharePoint, Teams, and OneNote GSuite including Docs, Calendar, Sheets, Drive, Meet, and Forms Database and Event Management Software including Cvent, Guest Encore, Event Encore, and Budgetwise Zoom, WebEx, and GoToMeeting, Skype,
Salesforce, Concur, and Certify
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