Implementations & Customer Care
Resume:
-Further references and working
experiences available on request-
GERARD PORTERO GONZALEZ
I am an energetic proactive professional with a unique bled of hospitality and tourism experience within luxury market.
******.*******@*****.***
in /gerardportero
Thirst for delivering high level customer service with strong focus on creating exceptional memories. A fervent believer in client relationship management, willing to go the extra mil to keep stakeholders satisfied whilst achieving organisational goals. High targeted negotiation skills, charm, and ability to push the envelope under difficult circumstances thanks to ninja listening abilities and quick adaptability. Strenghts: Hardworker, Team player, Multidisciplinary worker, Open minded
Photo made by my 4 years old daughter
EDUCATION
Sept. 2010 Bachelor Degree in Tourism Management & Hospitality at Girona University, Spain. May 2020 SAP System Expert Graduate, Esneca Business School June 2020 Master in Personal Coaching at Valencia International University, Spain. Dec. 2020 Metodologias AGILES innovar en la empresa (Design Thinking, LeanStartup & Scrum) Diputació de Barcelona – Barcelona Activa
Dec. 2020 Resiliencia y Inteligencia emocional. Diputació de Barcelona – Barcelona Activa Feb. 2020 iHotelier OTA Sync Manager. Travelclick
April 2019 Upselling techniques at Majestic Hotel & Spa Barcelona, Spain. SKILLS
LANGUAGES
Fluent: Spanish, English, Catalan
Professional: French
Basic Understanding: Italian,
Portuguese.
IT • Expertise level in reception programs: iHotelier, Expedia, Booking and more other OTAs, PMS Manager, Tesipro, Galatea.
• Account Manager in online accommodation websites such as booking.com.
• Highly competent in Microsoft Office & Appel systems DRIVING LICENSE B
PROFESSIONAL EXPERIENCE
Implementations Manager & Customer Care Specialist Amadeus IT Company.
LATAM implementations manager of iHotelier, OTA Sync and PMS. 2020 January - Actually
Recepcionist- Concierge Majestic Hotel & Spa (5* G.L) 2018 October - December 2019
The number one in Upsells and customer unique experiences of the hotel. Sales Executive & Customer Service Marina Port Vell Superyacht Marina 2014 December - 2018 March
More than 2.5 million sales in superyacht berth rentals. Night Manager Hotel Casa Fuster (5* G.L)
2011 October - 2014 January
Younger Night Manager in Barcelona's Great Luxury hotels. Receptionist & Bellboy Supervisor Hotel Granados 83 (4* Sup.) 2010 September- 2011 April
Passed from Bellboy Supervisor to Receptionist.
Receptionist & Reservations assistant Hotel FrontAir Congress 4* First experience as Receptionist and reservations assistant. 2010 May - 2010 August
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