SHAMECCA ALLEN

Memphis, TN *****

adjcfw@r.postjobfree.com

901-***-****

Team-oriented professional who is seeking a position with a great company with room for growth. Diversified skills include client relations, excel user,, and administrative support. Professional, creative, flexible with proven analytical skills.

#readytowork

Willing to relocate to: Memphis, TN - West Memphis, AR Authorized to work in the US for any employer

Package Handler

UPS - Memphis, TN

November 2017 to Present

Responsibilities:

• Load and unload packages on/from conveyor belts and delivery trucks

• Move and store materials and products

• Stack materials in accordance to instructions

• Pack and seal products and materials

• Manage cycle counting and inventory control procedures Housekeeper

Crown Plaza Hotel - Memphis, TN

December 2015 to November 2017

Responsibilities:

• Trained 7 new staff members in all aspects of housekeeping, ensuring that they meet health and safety standards

• Replace soiled towels and linen, vacuum room carpets, and sweep, scrub, wax, and polish floors using brooms, mops, and powered scrubbing and waxing machines in a 300+ room hotel

• Implemented new cleaning processes and team strategies, reducing necessary man hours by 15 hours per week

• Maintained lists of vacant rooms that required housekeeping attention before the arrival of their next occupants Experienced Quality Leader

Advanced Services, Inc. (ASI) - Memphis, TN

S

WORK EXPERIENCE

September 2010 to August 2014

Responsibilities:

● Monitors client interactions of 20 team members to ensure adherence to performance standards and facilitate performance feedback sessions.

● Partners with low performers to develop and work through performance improvement plans.

● Analyzes data for department performance scorecard reporting.

● Provides support as a point of escalation for client issue resolution in absence of supervisors.

● Provides specialized account services for 96 regional and 200 major General Electric (GE) accounts.

● Ensures accounts receivable (AR) entries accurately reflect inventory transactions.

● Achieve effective execution of warranty services and alternatives for GE customers.

● Elected as team representative to Director's Board committee (2012-2014) focused on workplace improvement. Distribution Operations Team Lead

Diamond Comics - Olive Branch, MS

January 2008 to September 2010

Responsibilities:

● Supervised a team of 20 warehouse associate during the picking and distribution processes

● Delegated operational responsibilities to team to ensure consistent achievement of performance goals.

● Verified perpetual inventory updates mirrored distribution records and processed corrections as needed.

● Verified perpetual inventory entries into the warehouse management system (WMS) via data entry and Radio- frequency

(RF) scanner.

● Delegated operational responsibilities to team to ensure consistent achievement of performance goals. Na in Pharmacy Technician

Remington College - Memphis, TN

2009

Diploma

Melrose High School - Memphis, TN

August 1999 to May 2002

PACKAGING (8 years)

Order Processing (5 years)

Customer Service (4 years)

Food Prep (5 years)

Loading (3 years)

Picker Packer (5 years)

Warehousing (6 years)

General Labor (5 years)

Unloading (3 years)

EDUCATION

SKILLS

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Call Center

Childcare (4 years)

Customer Care

Shipping & Receiving

Customer Service Skills — Familiar

September 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Customer Focus & Orientation — Familiar

November 2019

Responding to customer situations with sensitivity. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Skills:

• Familiar with discerning numbers in order to scan packages appropriately

• Well versed with manual and automated packaging machines

• Exceptional communication skills

• Physically dexterous with the ability to carry over 50 lbs

• Willing to work a flexible schedule

• Able to work without supervision

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ASSESSMENTS

ADDITIONAL INFORMATION

Contact this candidate