Manager Customer
Resume:
Nakiah Lackay
Bethelsdorp, Port Elizabeth, 6059
Cellphone: 060*******
Alternative: 078*******
Email Address: adjcfr@r.postjobfree.com
PERSONAL ID NO: 880-***-**** 083
Place of Birth: Port Elizabeth, South Africa
Citizenship: South African
Driver’s License: code 08
EMPLOYMENT Legit Stores
July 2007 – January 2009
Cashier and Stock Room Assistant
● Cashier duties i.e. accepting of payments
● Stock room control
First National Bank
February 2009 - February 2020
Teller Duties
• Management of cost (Teller Differences)
• Lead generation specific to inbound tour operators in need of dedicated encashment service for their clients.
• Engagement with customers in a professional way specified in the service standards.
• Making the customer aware of security information that will assist them in keeping their money safe and secure.
• Cashing of foreign notes and MoneyGram transactions.
• Taking in of foreign currency from clients who have returned with unused currency.
• Guiding inbound clients traveling internationally on currency passports as safer means of travel in the event of physical currency being lost or stolen.
• Quoting and striking of exchange rates via Teller/Karabo platform.
• Advising international outbound clients on the online and call center ordering options, FNBs delivery services and details of the closest Bureau De Change Branches.
• Daily balancing of all cash holdings (foreign and local) Bulk clearing of Foreign notes to ensure that the branch remains within authorized foreign /internal cash holding limits.
Sales and Service Consultant Duties
● Connect with customers by living up to the brand promise of how can we help you?
● Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
● Conducting myself in an ethical manner at all times
● Adhere to the TCF (Treating Customer fairly) principles in all that you do
● Identify and sell/cross sell products aligned to customer needs
● Maximize channel optimization opportunities identified aligned to customer needs
● Ensure activities support cost containment and reduction
● Optimize every customer interaction to migrate or convert customer to eChannel’s and or encourage use of digital and self-service channels
● Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
● Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
● Demonstrate behavior in support of the organizational values
● Takes accountability for own performance, personal and career development
● Improve knowledge and competencies by completing training specific for role as Pere Careers
● Contribute to the overall effectiveness and success of the team
● Maintain an ability to adapt to ever changing business and customer needs
● Assisting team leader to collect Cash ups from other consultants as well as training /coaching of new employees.
EDUCATION
SUBJECTS PASSED
Gelvandale Senior Secondary School
Grade 12
2005
English 1
st
Language HG
Afrikaans 2
nd
Language HG
Mathematics SG
Physical Science SG
Biology HG
Accounting HG
UNIVERSAL COLLEGE OUTCOMES
RECEPTIONIST
OCTOBER 2007
MILLPARK BUSINESS SCHOOL
NATIONAL CERTIFICATE IN BANKING(NQF5)
JANUARY 2010
SKILLS
REFERENCES
● Languages- English and Afrikaans (speak, read and write)
● Leadership
● Interpersonal skills
● Meeting deadlines for all jobs that needs to be completed
● Nominated top consultant in branch month after month.
● Recognized consistently for being in the top 10 in Eastern Cape with regard to sales.
● Makes and exceeds target each month
● Driven and goal orientated
● Consistently exceeded targets in all product groups
● Excellent communication
● Showing initiative
● Proficient in all computer applications (Microsoft Applications)
● Dedicated worker and great team player
●
● Rene Draai manager of legit (currently at Foshini Baywest 041-***-****
Carmen October (Manager First National Bank)
Contact this candidate