THABITI PORTER

adjcfg@r.postjobfree.com

678-***-****

https://www.linkedin.com/in/thabiti-porter/

Desktop Support Analyst

(willing to relocate)

SUMMARY OF QUALIFICATIONS

Experience in implementation and maintenance in Oracle and Azure

Experience with Windows Server (2008-2016) and Microsoft SCCM management.

Familiar VMWare and hyper V and Golang coding.

Hands-on experience in solving problems with infrastructure availability and security issues.

Ability to prioritize and execute in a high-pressure environment and make sound decisions in emergency situations.

Familiar with Azure Cloud Services Administration, infrastructure planning, and design

Experienced in using Cisco Client-link Ticketing system.

CORE COMPETENCIES

Server Virtualization • End User & Application Support• Remote Admin • 10-key

Supply Chain • PowerShell • Citrix • Infrastructure Development• Managed Services • Systems Testing• Active Directory

TECHNICAL SUMMARY

SOFTWARE: Oracle WMS, Microsoft O365, HTML, CSS, PowerShell, JavaScript, SCCM, Dameware, Azure, Cisco Client-link, ServiceNow, Access Management, hyper V, VMware, Jira, Java, and Golang.

HARDWARE: Desktops, printers, routers, switches, laptops, and servers.

OPERATING SYSTEMS: Windows Enterprise, Windows (7, 8, 10), Windows Server

DATABASES: SQL

PROFESSIONAL EXPERIENCE

IT SPECIALIST 2018 to 2020

Office Depot, Buford, Georgia

Troubleshoot and resolve issues related to PC hardware and software

Configuration and migrating with Windows products.

User ID and password recovery

Diagnosed and solved hardware issues such as printers, desktop/laptop

Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention

Completed in-depth benchmark tests for new Android devices for Office Depot Android teams in the distribution center.

Diagnosed and resolved network related issues including configuring proxy connections and failing network hardware.

INVENTORY CONTROL MANAGEMENT 2009 to 2019

Office Depot, Buford, Georgia

Review and analyze data to identify shipment and vendor discrepancies that could result in cost inefficiencies and reduced customer satisfaction

Correct and identify data errors and breakdowns resulting in a reduction in errors and improved cost benefits due to an improvement in customer satisfaction

Managing inventory by setting product activating schedules and monitoring order-picking performance

Using the Android device with Oracle Mocha app to manage inventory movements

Oversee the physical inventory preparation and reconciliation process for the Distribution Centers.

Scan new products and add size dimensions and sale pick that is uploaded nationwide

Plan and execute formal physical inventory count by working with senior management to for physical inventory daily accuracy.

COMPUTER REPAIR TECHNICIAN 2013 to 2015

Various entities, Atlanta, Georgia

Troubleshoot desktops, laptops, and tablets for hardware and software issues

Identify and purchase necessary parts as needed

Resolve passwords issues without resetting the system

Review system to ensure all updates have been initiated

Provide technical advice around best practices for system maintenance

EDUCATION

BACHELOR OF SCIENCE

COMPUTER INFORMATION SYSTEMS

DeVry University

ASSOCIATE OF SCIENCE

COMPUTER TECHNOLOGY

Carrington College

AWARDS

National Society of Leadership and Success

National Engaged Leadership Certificate

Contact this candidate