Business Analyst Consultant

Uma S

Business analysis

Professional Summary:

•10+ years of experience in the field of business analysis in various domains, a self-starter with excellent communication and presentation skills with strong analytical and problem-solving skills.

•Strong knowledge of Unified Modeling Language (UML), Software Development Life Cycle (SDLC), Waterfall, Rational Unified Process (RUP) and Agile Methodologies.

•Results-oriented Telecommunication and Technical Business Analyst specializing in contact center and commercial projects. Demonstrated knowledge in Avaya, IVR, Aspect, creating reports and requirements.

•Extensive experience in handling Requirements Management, Business Requirements Document (BRD), Functional Requirements Specification (FRS), System Requirement Specifications (SRS), Use Case Specifications and Requirements Traceability Matrix.

•Gather and create requirements for custom business applications, billing applications, reporting, IVR, Web and contact center solutions.

•Excellent analytical skills in understanding the business process and translating business requirements into system functionality requirements in technical terms.

•Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis, design and Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change.

•Performed Gap Analysis to check compatibility of the existing system infrastructure with the new business requirements.

•Efficient in documenting data models, data flows for new and existing applications. Ability to gather business and technical requirements from both formal and informal sessions utilizing a variety of software tools including Requisite Pro.

•Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools, data warehousing concepts and web development.

•Proficient in developing Use Case Model, Analysis Model, Design Model, Implementation Model, Use Case Diagrams, Behavior Diagrams (Sequence diagrams, Collaboration diagrams, State chart diagrams, Activity diagrams), Class Diagrams based on UML using Rose.

•Worked on Impact Assessment Reports (IAR) to determine the level of effort required to implement the new changes into the current system.

•Worked with System Integration Testing (SIT) and User Acceptance Testing (UAT) teams to help prepare several test scripts that include positive, negative and regression scenarios covering complete requirements.

•Solid understanding of Software Development Life Cycle (SDLC) processes including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies and deployment management

•Strong experience in preparing Business Requirements Document (BRD), Use Case Specifications, Functional Specifications.

•Worked on healthcare standards such as HL7, HEDIS, FACETS, HIPAA 4010, 5010, ICD-9 and ICD-10, HIX and EDI Transactions (270,271,277,820,834,835,837).

•Well acquainted with Workflows and UML (Unified Modeling Language) diagrams such as, Use case diagrams, activity diagrams and Sequence diagrams.

•Participated and contributed in daily scrums, Sprint meeting and Sprint review meetings

•Adept at creating, editing, and coordinating extensive communication networks through the facilitation of Joint application design (JAD) sessions.

•Closely worked with QA team in delivering detailed Test Plan, Test Cases.

•Maintained the Requirement Traceability Matrix (RTM) across the deliverables of a project.

•Expert in developing and managing MS access and SQL Server data base for data entry, storage and generation of reports to facilitate management decision making processes.

•Proficient in UAT (User Acceptance Testing), Functionality testing, Unit testing, System testing, Integration testing and Regression testing.

•Excellent communication, analytical and interpersonal skill. Well versed with relationship-building skills and self-management skills.

Technical Exposure:

•Methodologies : RUP, UML, Agile, Waterfall

•Project Management Tools : Microsoft Project, MS-Office, Excel, Power Point

•Content Management Tools : Microsoft SharePoint

•Testing tools : Rational Suite, Test Director, HP ALM

•Database : Excel (spreadsheets), MS Access, RDBMS, SQL, DB2

•Languages: : HTML, XML, SQL, Java, VBScript, Java Script

•Business modeling tools : Microsoft Visio 2007, Rational Rose, rational software architect

•Business Skills: : Business Definition Requirements, Use case Modeling,

JAD Sessions, Requirement Gathering, Use case development, Solution design, Process flow design, Prototyping, Data Analysis

•Version control tools : Rational Clear Case

Professional Experience:

Equitable, NC

Sr. Business analysis Dec 2019 – Till Date

Responsibilities:

•Worked as a lead BA under the BA Center of Excellence (COE) organization for Paper Claim, Mail, Backend Processes and Specialty Gaps, and BA for other processes including but not limited to Eligibility, Adjudication, Retail and Finance Processes.

•Served as a liaison between the business community and the IT organization in order to provide technical solutions to meet business needs.

•Translated high level business requirements into functional specifications for the IT organization and managed changes to such specifications.

•Identified business, operational and technical tasks, scope, time constraints and task interdependencies.

•Produced and got approvals for concise, clear and complete requirements documentation (RDFRs) in a timely manner.

•Reviewed business case and analyzed stakeholder requirements for project documentation of business plans and project charter and obtained project charter approval from the Director of Pharmacy Services.

•Understood requirements, implementation of new algorithms and prepared detailed Design documents, Use cases, Functional Requirements (FRD), Business Requirements (BRD), Non-Functional Requirements (NFR) and UML diagrams.

•Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.

West management, Houston, TX

Sr. Business Analyst Jan 2019 – Nov 2019

Responsibilities:

•Generated a streamline process to understand the various steps in the loan lifecycle and desired functionality of the new system by interacting with users, management, SME (Subject Matter Expert), stakeholders, lenders, underwriters.

•Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.

•Ensure comprehensive defect tracking and issue resolution using JIRA and Quality Center

•Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.

•Prepared Business Requirement Documents (BRD) and convert business requirements into functional specifications.

•Create Functional and Technical Requirements to implement U Prepaid line Activations in Amdocs Billing, RDBMS Oracle Service Bus, IVR, and Product Catalog.

•Supporting CMS, custom reporting, Avaya Experience Portal, IVR application reporting.

•Created Use Cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.

•Completed multiple business service requests to correct or expand functionality within the IVR.

•Recorded project changes on a weekly basis using change data to update the project plan and provide up-to-date information for project status reporting using MS Visual Source Safe.

•Assisted the java team's Lead Business Systems analyst with determining agile workflows, and assisting getting the JIRA tool to match their development cycle.

•Participate in the analysis and definition of efficient, cost effective solutions, Gap Analysis, Business Impact Analysis Evaluate and reengineer existing systems, tools, methodologies, Standardization of processes (SQA, Test processes, and Configuration management).

•Linked business processes to organizational objectives and perform critical path analysis.

•Utilized existing internal processes and improved those same processes for software problem identification, escalation, and resolution and facilitated project team meetings. Continually reviewed and revised project processes to ensure accurate and timely results.

•Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirement specifications (SRS).

•Coordinated Usability testing for a new application of IVR. Worked with third party to synchronize test scenarios, test participants and meetings minutes.

•Served as a day-to-day mentor to provide guidance and training as an IVR application and subject matter expert.

•Used Rational Rose and UML to produce models like context, use case, sequence, activity etc.

•Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.

Environment: Windows 2000, Oracle, RDBMS, Rational Rose, Clear Case, Clear Quest, MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), MS-Project, Java, IVR, Share Point and Visio.

Humana Health Care, Louisville, KY

Business Analyst Dec 2017 – Nov 2018

Responsibilities:

•Participated in gathering Business Requirements from State, Users and Internal Offices.

•Analyzed the client's applications to determine the impact of the Enhancements on EDI Transactions Set and Code List implementation and defined the changes to bring the affected systems into compliance.

•Worked in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.

•Interacted with Claims, Payments and Enrolment teams, hence analyzing and documenting related business processes.

•Analyzed legacy systems, file and record formats, system flow charts and other information to develop a comprehensive depiction of the existing environment.

•Developed Business Crosswalks for 837 I/P, 835, 270/271 and 276/277 transactions per CMS - HIPAA implementation rules.

•Participated in JAD sessions to identify the business needs and determine the impact on current and proposed systems.

•Worked on EDI transactions, submitting and tracking claims until adjudication and Remittance Advice.

•Worked with multiple teams to improve the overall reporting of the Claims, payments, Real-time adjudication information.

•Developed test cases based on the crosswalks and compliance guidelines for 837 Professional and Institutional claims and for 270/271 Eligibility inquiry and response.

•Participated in Forward Mapping and analysis of ICD 9 - ICD 10 Conversion, for CM (Diagnosis Codes) and PCS (Procedure Codes).

•Assisted to quality control teams to develop test plans and test cases.

Environment: Mainframe, SQL Server, MS Visio, MS Office, Clear Case, Clear Quest, Ratio, EDMS, CHDP Systems

Sun Trust Mortgage Inc., Richmond, VA

Business Analyst May 2016 – Nov 2017

Responsibilities:

•Facilitated and participated in the meeting sessions with the business users and stakeholders to define the project scope and boundaries using the RequisitePro.

•Analyzed business requirements for testing phase during execution of loan origination system (LOS).

•Assisted the project manager in developing scope and vision documents describing primarily the goals, objective and scope of the project.

•Involved in identifying business process and developing business process flow diagrams for pre-approvals.

•Validated the various business processes with a committee of Subject Matter Experts (SME's) like Mortgage Servicers, Underwriters, Credit Analyst etc, to ensure the rules and guidelines have been met.

•Elicited requirements through brainstorming, Joint Application Development (JAD) and interview sessions.

•Created the Business Requirement Documents (BRD) and the Functional Requirement Documents (FRD).

•Wrote Use Cases and developed various models like Use Case Diagrams, Activity Diagrams and State Diagrams for modules like Reports, Notifications etc.

•Maintained a structured approach in organizing requirements to ensure that critical business rules and requirements are met.

•Functioned as a liaison between various business users and the technical team throughout the project lifecycle.

•Involved in maintaining the Requirement Traceability Matrix (RTM).

•Participated in test cases reviews to make sure that all the requirements have been covered and accurately tested.

•Wrote test cases for conducting Use Acceptance Testing.

•Involved in creating User Manuals and training end users.

•Kept informed of trends and developments in the local real estate market, as well as the changing rules and regulations pertaining to both private and government insured mortgages.

Environment: Requisite Pro, UML, Java, VB Script, Agile, Microsoft Office (Project, Publisher, Excel, Word, PowerPoint and Visio)

Thomas Weisel Partners, San Francisco, CA

Business Analyst Aug 2014 to Apr 2016

Responsibilities:

•Generated a streamline process to understand the various steps in the loan lifecycle and desired functionality of the new system by interacting with users, management, SME (Subject Matter Expert), stakeholders, lenders, underwriters.

•Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.

•Performed safety and security checks throughout the flight by consistently facilitating open communication with crew members.

•Responsible for documenting meeting minutes of weekly status call, coordinate PMO issue calls, maintain issue log and escalate the issues to respective SME’s

•Interacted with data modeling team to understand the GENESIS logical and physical data model

•Developed Business Requirement Specification documents as well as high-level project plan in collaboration with the other BA team members

•Used Power Designer during the entire project to facilitate conceptual, physical, and logical data model but not limited to Use Case, Activity Diagrams, Requirement Traceability Matrix, Change Management, and instant Report Generation

•Used rational Rose to create use cases for different scenarios and cases.

•Developed Business specification diagram so as to understand the whole work flow.

•Created UI Specifications and wire frames.

•Developed activity diagrams in Rational Rose software, so as to have a diagrammatic view of the workflow.

•Used MS Visio and MS Excel to develop wireframes and user flows for a business process monitoring software. Also developed a few process flow diagrams for operations team.

•Assisted developers in writing of complex SQL queries to resolve data issues in source system databases.

•Documented Requirement Traceability Matrix in Requisite Pro for traceability of requirements through test cases.

•Developed Test Plan and Test cases based on the Use cases and Functional specifications and also performed manual testing of the functionality of the application by inserting varying data

•Worked with business to get information related to flight scheduling, crew scheduling, flight operations, gained experience and knowledge.

•Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirement specifications (SRS)

•Used Rational Rose and UML to produce models like context, use case, sequence, activity etc.

•Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.

Environment: Windows 2000, Oracle, Agile/Scrum, Rational Rose, Clear Case, Clear Quest, MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), MS-Project, Share Point and Visio.

Aviva PLC, Chennai, India

Jr. Business Analyst June 2010 – May 2014

Responsibilities:

•Researched and assessed client systems and business processes.

•Explored all aspects of the claim processing lifecycle, starting from identifying a claim to its closure.

•Analyzed and documented current process using through apprenticing and using business assets like training guides.

•Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures

•Experienced in analyzing Business and Technical specifications, developing Use-Case diagrams Unified Modeling Language (UML) using MS Visio and Rational Rose.

•Conducted audits on closed cases to understand customer complaint reasons and presented the findings using Pareto analysis as a basis.

•Conducted stakeholder interviews with management to understand business goals and expected outcome of the project.

•Created and managed project templates, use case templates, requirement types and traceability matrix in Requisite Pro.

•Collaborated with onshore SMEs to work out allowed process changes keeping regulatory constraints in mind.

•Created process flow charts to depict possible new solutions and to confirm accuracy of understanding.

•Worked with tech team to accommodate new process tracking on the work management system.

•Created user training guides and conducted training sessions to introduce new business process.

•Tracked processing of cases using new business process.

•Constructed useful reports to track statistical improvement in turnaround time.

•Closely monitored adherence to FSA guidelines and acted as the whistleblower on the fraud prevention and audit team.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS Word, MS Excel, MS PowerPoint, MS Visio, RUP and UML

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