Assistant Customer Service

Objective:

Business management major that is self-motivated and an exceptional team player. Seeking a Management Trainee position to employ my knowledge of managing resources and communication skills in a professional setting.

Education:

Northern Arizona University Flagstaff, AZ

Bachelor of Applied Science in Business Administration and Management Expected: December 2020

●Certificate in Enterprise Systems

Summary of Qualifications:

●Microsoft Word, Excel, PowerPoint, Project and Access

●Leadership, Public Speaking, Business Management, Business Development

●Able to meet deadlines in a high paced work environment

Professional Experience:

Jamie’s Air Conditioning and Mechanical Services Phoenix, AZ

Technician Assistant May 2017 – August 2017 & May 2019 – August 2019

●Assisted in the diagnosis and repair of various types of HVAC equipment for both residential and commercial customers

●Performed electrical, mechanical and minor brazing work on package and split system air conditioning units

●Coordinated with the supply house, crane operators and coworkers to safely execute new unit installation

●Attended regular safety meetings to review OSHA standards to ensure compliance

●Loaded materials and tools so they were available at the worksite: attic, rooftop, electrical rooms, etc.

●Responsible for writing up customer invoices

V3 Capital Group Orlando, FL

Senior Intern May 2018 – August 2018

●Conducted background research on potential clients

●Set up office computers

●Created and maintained tenant database

●Collaborated with Vice President to identify and resolve day-to-day obstacles

●Managed reception desk: answered phones, greeted clients, received and distributed mail

●Reviewed monthly rent statements and delivered them to investors

●Communicated with utility companies for service start-up, invoice discrepancy resolution, address changes and maintenance requests

●Created property overview slideshow for conference room meetings

Pearson Bitman LLP Orlando, FL

Intern May 2018 – August 2018

●Assembled and organized case files for attorneys

●Archived documents into client databases

●Supported paralegals and assistants

●Delivered documents to multiple county courts

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