ANIL YADAV

Gwalior, (M.P) India, **.**.****

Curriculum vitae

+91-968*******

adjcd4@r.postjobfree.com

I Want to see an excellent position in professionally managed organization which gives me ample opportunity to

utilize my experience and present venue.

EXPERIENCE

SR. Customer Support Engineer, CMS IT SERVICES PVT. LTD - CMS IT, leading IT partner, delivers

Managed Services through innovation and latest technology, for robust and secure IT Operations and IT Infrastructure

OCTOBER 2018 STIL WORKING.

Gwalior, (M.P.) Client:- (Pernod Ricard India Pvt. Ltd)

• IT Asset Management: Good Knowledge of ITIL practices to handle incident / Service / Change management.

Manage and monitor all installed systems and infrastructure Install, configure, test and maintain operating systems, and other system management tools Proactively ensure the highest levels of systems and infrastructure availability Monitor and test OS performance for potential bottlenecks, identify possible solutions, and fixes the issue Maintain security, backup, and redundancy strategies Write and maintain custom scripts to increase system efficiency

•Practical Experience of Desktop, Laptop, Thin Clients, Server, Printer, Scanner, Email, MS Office and other application Level Troubleshooting. Experience of Network, Active Directory and Email Level Troubleshooting. Good Knowledge of Windows-10, Operating Systems. Experience of Audio / Video Conferencing Setups like WebEx, Skype, Microsoft Teams and other Hardware Video Conferencing systems. Experience in VoIP Phones Setup. Knowledge of ticket handling through Remedy force & Service Desk Management Tool. Knowledge of remote troubleshooting the issues. Coordination with Third party Vendors for various types of hardware and other reported issues. Strong communication and interpersonal skills. Highly organized and able to work on own initiative to complete the range of tasks required. Must be able to demonstrate a customer first approach to support

Customer Support Engineer, HCL SERVICES LIMITED - SERVIC PROVIDER BUSINESS

MAY 2017 – OCTOBER 2018

Noida, (U.P.) Head Office (GDC Department)

Roles & Responsibilities: Validate the CE troubleshooting at customer site. Identify the correct part required and guide the field engineer to share the required information. Validate the intended part requirement with respect to equipment types, serial number, part support scope, CE work around. Identify the correct SAP part code and raise the material. Reservation and necessary follow-up till MR creation. Raise request for part code creation wherever applicable Take required approval from various stakeholders wherever applicable.

Customer Support Engineer, HCL SERVICES LIMITED - SERVIC PROVIDER BUSINESS

AUGUST 2015 – APRIL 2017

Gwalior, (M.P.) Client:- (State Bank Of India )

Change management: Manage Domain environment for two sites through remote support (Team Viewer, VNC), Manage shared folder and devices through permission, Mail Clients configuration backup &Troubleshooting (MS Outlook),Data Backup of all users, Local and Network Printer configuration, troubleshooting. Internet & LAN configuration troubleshooting, Software troubleshooting update and patch installation. Manage Antivirus (Symantec, trend micro), Issue H/W, S/W and accessories to users. Inventory management. Data Cards configuration and troubleshooting.

Network & Printer: Assembling the new computer, Installation of software. Configuring of Microsoft Outlook. Configuring & Troubleshooting of Dot-matrix and Desk Jet printers. Hardware and network troubleshooting of windows XP, Vista, Win7. Hardware and network troubleshooting of windows 2K3, 2K8 server. Managing desktop calls, installations and troubleshooting. Installation and configuration of various software packages. Well acquainted with PC Compatibles (assembling, installation, problem diagnostics and troubleshooting) hard disks, expansion cards, printers, monitors, removable drives, hubs, switches, routers etc. Basic networking, peer to peer, Map drive, Data sharing. TCP/IP Configuration, Smooth running internet, Maintenance, Networking in Domain environment, & troubleshooting. Hardware Installation, Maintenance & trouble shooting Cabling, patching, and LAN troubleshooting.

FIELD DESKTOP & LAPTOP SUPPORT ENGGINER, “Impact InfoTech Pvt. Ltd. – (Partner of Wipro)

SEPTEMBER 2012 – JULY 2015

Gwalior, (M.P)

Supporting hardware Issue & Technical issue as well

Operating System: - Window 2000, Window XP-Professional, Window vista, Window 7, Window 8, Window8.1, Window 10, Server2003, Server 2008

Tool:- MS-Word, Excel, PowerPoint, Assess, Photoshop, Page maker, Coral, Dos, Installations, Having good knowledge of Internet and outlook express

EDUCATION

MASTER OF COMMERCE, jiwaji university, Gwalior SEPTEMBER 2014

Core courses: Two years of postgraduate courses, (marketing) BACHELOR of COMMERCE, jiwaji university, Gwalior SEPTEMBER 2011

Core courses: Three years of undergraduate courses

HIGHER SECONDARY SCHOOL, Madhya Pradesh Board of Secondary Education, Bhopal (M.P.)

JUNE 2008

HIGH SCHOOL, Madhya Pradesh Board of Secondary Education, Bhopal (M.P)

JUNE 2004

PROFESSTIONAL EDUCATION

Certified ITIL V4. Foundation Certificate in IT Service Management, AXELOS Global Best Practice.

CANDIDATE ID:9980061736614589 & CERTIFICATE ID:GR671179055AY

Certified (MCP) Microsoft Certified Professional, E-Biz Technocrat’s Pvt. Ltd, Gwalior CANDIDATE ID: SR8529217 AUGUST 2012

Diploma in Computer Hardware & Networking, MITS College, Gwalior

SKILLS

Experience in Continuous Improvement (Vision & goal alignment, workplace standards, People, Leadership, Improvements systems)

Used Active Directory to grant user permission, reset passwords, and disable accounts.

Support provided by phone, email, and remote access to client servers and workstations.

Used Remedy ticketing system 5.1 and Active directory for

domain controller (AD).

Led IT Asset Management (ITAM) activities that include maturity assessments, gap analysis, process improvements and implementation.

Language

Hindi

English

IT Tools

Remedy force

Bomgar Remote Support

Manage Engine

SAP

ACTIVITIES

Playing chess (since 2004)

Playing Cricket

Travelling alone & lessening music

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