Paula Denise Lima

ADDRESS: **** *. ****** ******

**** ****** *****, *********

MOBILE: +54 *-**-**-**-**-**

E-MAIL: adjcb5@r.postjobfree.com

SKYPE: pauladeniselima

DATE OF BIRTH: October 5th 1996

PROFFESIONAL PROFILE

I am a hard-working and enthusiastic hospitality worker with excellent communication and team leadership skills. Highly committed to perform tasks and reach goals with a clear sense of team spirit. Self- motivated to learn and face new challenges. Dynamic and flexible problem-solver.

WORK EXPERIENCE

MELIA RECOLETA PLAZA HOTEL

March 2019 – Currently

Supervisor of Housekeeping.

Team Leader, inventory control, warehouse controller, checking room status, timetable scheduling, among other duties.

FASANO HOTEL, PUNTA DEL ESTE, URUGUAY

Internship - December 2018 – March 2019

Reservations and HR agent.

Entry of reservations into the system, control of extranets, processing telephone reservations. Handling employees requests, arranging interviews, preparation of contracts. SHERATON HOTEL AND CONVENTION CENTER

September 2017 – December 2018

Supervisor of Housekeeping training.

Assigning tasks, checking standards of cleanliness, adressing guests’ orders and preferences. Checking and Reporting lists of guest room occupancy. EMPERADOR HOTEL

April 2017 – October 2017

Telephone Operator, Concierge and Front Desk agent. Check-in, check-out, room assignments and room change. Activating and reissuing room keys. Verifying and adjusting billing for guests. Answering and processing all guest calls, requests, questions or concerns. Arranging transportation for guests. PLAYA VIK HOTEL, JOSÉ IGNACIO, URUGUAY

Internship - December 2016 – March 2017

Experience Concierge Junior and F&B service.

Check in, check out. Checking rooms before guest arrivals. Breakfast, lunch and dinner service. Bartender and Hostess.

FOUR SEASONS HOTEL

August 2016 – December 2016

Waitress.

Banquet service, restaurant and room service tasks. EDUCATION

AERONAVEGANTES SCHOOL

October 2020 - Currently

Flight Attendant (Online).

NEXT UNIVERSITY

April 2020 - Currently

Digital Marketing and Web Development (Online).

VATEL INTERNATIONAL BUSINESS SCHOOL - HOTEL AND TOURISM MANAGEMENT March 2016- December 2018

European Bachelor’s Degree in Hotel and Tourism Management. SAN VICENTE DE PAUL HIGH SCHOOL

February 2010 - December 2014

Business High School- Chartered Accountant.

LANGUAGES SKILLS

-Spanish: Spoken: Native. Written: Native.

-English: Spoken: Advanced. Written: Advanced.

-French: Spoken: Good. Written: Good.

-Portuguese: Spoken: Good. Written: Good.

OTHER INFORMATION

-Management of social networks.

-Computer programs: Microsoft-Office all programs.

-Industry specific programs: Opera, Ving Card, Desbravador, Sabre.

-International Center of Cocktail: Bartender – Barista.

-Leadership and Teamwork Course (April - UBA).

-Content Marketing Course (May - UBA).

-E-commerce Course (August - UBA).

-Neuroleadership Seminar (August - UBA).

-Driver’s license available.

-References available upon request.

Contact this candidate