Travel Agent

LUIS E. MELENDEZ

**** **** ***** ****, *******, FL 32822, Cellular 407-***-****, ************@*****.***

Travel Agent, Travel Department Manager

SUMMARY

Travel professional with twenty-three years experience providing travel and travel-related services to individuals, groups, families, and businesses. Ability to grow a substantial client base through referrals from satisfied customers. Demonstrated expertise in personnel administration, and marketing services. Known for securing the best values while providing the best service and support.

KEY ACCOMPLISHMENTS

Have hired and trained personnel, and implemented sales, and marketing prgrams. Successfully established name recognition by focusing on customer service and support.

EXPERIENCE

American Express Global Business Travel, Orlando, Florida 2018 to 2020

Travel Counselor 1

Assigned to Disney/ESPN account to assist corporate travelers with arrangements for air, car, hotel, and train reservations. Travel includes both domestic and international.

Personally arrange between $5,000 to $20,000 worth of business per week.

Resolved client problems and requests with goal of providing 100% client satisfaction. Conducted firsthand comparative evaluations of worldwide travel markets; gained valuable experience in making accurate and sound recommendations based on clients' needs.

Easily establish rapport with people of all ages, cultures, and beliefs

Travel Leaders Corporate, Orlando, Fl 2017 to 2018

Onsite Back Up Agent

Served as Onsite back up agent assisting in booking corporate travel reservations using SABRE. Arranged both Domestic and International air, car, hotel and limo reservations. Assusted with small group meeting set up.

Personally arrange between $5,000 to $20,000 worth of business per week.

Resolved client problems and requests with goal of providing 100% client satisfaction. Conducted firsthand comparative evaluations of worldwide travel markets; gained valuable experience in making accurate and sound recommendations based on clients' needs.

Easily establish rapport with people of all ages, cultures, and beliefs

Advised customers on current traveling conditions and travel itineraries

Experienced in international travel, fares, tariffs, and routing

Carlson Wagonlit Travel, Orlando, FL 2015 to 2017

Sr. Travel Counselor

Work-at-Home Travel Counselor arranging domestic and international travel services for corporate accounts using both SABRE and Apollo GDS. Maintained compliance with company and governmental policies and procedures.

Personally arrange between $5,000 to $20,000 worth of business per week.

Resolved client problems and requests with goal of providing 100% client satisfaction. Conducted firsthand comparative evaluations of worldwide travel markets; gained valuable experience in making accurate and sound recommendations based on clients' needs.

Easily establish rapport with people of all ages, cultures, and beliefs

Effective in stressful situations

Advised customers on current traveling conditions and travel itineraries

Customer oriented

Experienced in international travel, fares, tariffs, and routing

American Express Lifestyle and Travel Services, Orlando, FL 2004 to 2015

Travel Counselor

Work-at-Home Travel Counselor arranging domestic and international travel services for Platinum and Centurion card members using SABRE GDS and company overlay. Maintained compliance with company and governmental policies and procedures.

Personally arrange between $5,000 to $20,000 worth of business per week.

Resolved client problems and requests with goal of providing 100% client satisfaction. Conducted firsthand comparative evaluations of worldwide travel markets; gained valuable experience in making accurate and sound recommendations based on clients' needs.

Earned valuable repeat and referral business based on excellent customer relations.

Easily establish rapport with people of all ages, cultures, and beliefs

Effective in stressful situations

Dealt tactfully and effectively with difficult customers

Prepared itineraries, tickets, and all necessary travel documents

Advised customers on current traveling conditions and travel itineraries

Customer-oriented

Experienced in international travel, fares, tariffs, and routing

Reservation Services International, Winter Park, FL 2009 to 2011

Cruise/Tour Department Manager

Managed a group of 12 dedicated travel professionals in charge of booking Cruise and/or Tour packages for members of a Travel Fulfillment service. Coached and developed team according to company policies and procedures, prepared monthly reviews and weekly schedules. Provided on-going training with vendor visits. In charge of recurrent staff training as well as new hire training. Responsible for the introduction of SABRE Global Distribution System and migration training for current staff including other department managers.

Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting managers and other staff to become familiar with policy and operations

Developed solutions as part of quality management team

Assisted in establishing a successful structure for a growing company

Promoted to Lead Agent and later to Department Manager

EDUCATION

The Travel Institute, Wellesley, MI 2001

Certified Travel Associate

Orlando College, Orlando, FL 1990

Bachelor of Arts, Business Administration

Mid Florida Tech, Orlando,FL 1989

Travel Agency Operations

AFFILIATIONS

Institute of Certified Travel Agents, Member

International Air Transport Association, Member

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