Sales Customer Service
Resume:
Strong communication
Tolerant and flexible
Organization
Problem solving
Team Player
Customer Service
KEY SKILLS
CUSTOMER SERVICE
EDUCATION
***-**** ***** ***, *** Westminster, BC
******@****.**
PROFILE
Customer service representative with 20+ years’ experience providing excellent services to clients in a dynamic work environment. Strong communication skills, good interpersonal skills and fast in conflict resolution with excellent problem-solving skills.
Mira
Ticeric
PROFESSIONAL EXPERIENCE HIGHLIGHTS
SALES ASSOCIATE/CASHER
Ann Taylor LOFT / Burnaby, BC / Edmonton, AB / 2016 - 2020
MA Slavic and East European Studies
FSU, Tallahassee. FL
Ensure high levels of customer satisfaction through excellent sales service
Assess customers’ needs and provide assistance and information on product features
Process POS (point of sale) purchases and returns
Work with visual merchandising
Have strong product knowledge on current collections
Build productive relationships with customers and clients
BSC Mathematics & Computer Sciences
University of Belgrade, Serbia
SALES ASSOCIATE/CASHIER
Dufry Duty Free / Edmonton, AB / 2013-2015
Conducted sales and merchandising in the international and duty-free stores
Strong focus on customer service and going above and beyond to differentiate the location
COUNTER MANAGER/BEAUTY CONSULTANT
Shiseido, Estee Lauder / Vancouver, BC / 2010 – 2012
Developed strong relationships with clients based on communication and meeting their needs
Managed and supervised all counter operations
Responsible for driving sales and executing standards
Trained and developed beauty advisors to achieve personal sales goals and maintain service expectations
References available upon request
Customer Service/ Serving It Right Certificate
Money Laundering and Counterfeiting Seminar
CERTIFICATIONS
Contact this candidate