DYLAN CONLIFFE

Cell: ***- ***- **** / Email: adjc83@r.postjobfree.com

CAREER SUMMARY:

US Veteran who served four years in the Navy as Aircrew Survival Equipmentman. Experienced in operations and logistics with a growing technical skillset. CompTIA A+ certified and has knowledge of Javascript. Team player with a keen eye for detail. Proven ability to efficiently maintain safety and enforce protocols alongside fostering morale. Strong work ethic with a passion for technology. TECHNICAL SKILLS:

Hardware: Components and devices including printers, computers, laptops and routers o MacOs / iOS troubleshooting

o A/V troubleshooting

Software: Troubleshoot PC and mobile device issues including application security support o Vend/ Square POS

o BetterCloud

o Meraki System Manager

o Zoom video conferencing

Windows Operating Systems: Install and support Windows OS

Networking: Familiar with TCP/IP, WIFI and SOHO

Security: Identify and protect against vulnerabilities for devices and their network connections o G suite Admin

Mobile Devices: Configure laptops and other mobile devices o MDM w/ Meraki system manager

Additional Technical Skills:

EDUCATION:

NPower Tech Fundamentals Program, Brooklyn, NY July 2019 – Present

(CompTIA A+ Certification, 16-weeks class instruction/7-weeks paid internship/mentoring from senior-level IT professionals & career development workshops)

RefactorU, Boulder, CO, 2017

Mean Stack Javascript boot camp

Kingsborough Community College, New York, NY, January 2017 Pursuing Computer Science Degree

Midwood High School, New York, NY, Graduated 2012

EXPERIENCE:

b8ta Inc, Manhattan, NY Dec 2019 - Mar 2020

IT Support Agent (Operations)

● Experienced in Zendesk / Jira ticketing system :

● User management, Creating documentation, Reporting

● Vend / Square POS:

● User management, Troubleshooting, Reporting (Stock)

● G suite ( Admin) :

● User management, Security Alert management, Business review management.

● Apple hardware (MacOS, iOS):

● Troubleshooting, Logistics

● Meraki System Manager Cloud based (Admin):

● Troubleshooting, Logistics, MDM, DEP, VPP, Apple Business manager US Navy, Oak Harbor, WA, 2012-2016

Aircrew Survival Equipmentman

Inspected and maintained ejection seats, various survival gear, and jet maintenance

Performed 566 maintenance inspections of up to 28 sets of Aircrew flight gear accounting for over 1,200 man hours maintaining a 100% flight operation sortie rate

Raised 3,500 dollars devoting 44 hours during 11 fundraisers for the morale, welfare and recreation group (M.W.R) of VAQ-131

References:

Janiece Caldwell- Supervisor

adjc83@r.postjobfree.com

James Riley- VP of corporate operations

adjc83@r.postjobfree.com

William Mintun- Co founder / COO

adjc83@r.postjobfree.com

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