Assistant Customer Service

JULIANA MORATAYA

*********************@*****.***

OBJECTIVE:

Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience.

EDUCATION:

Dr. I Montealegre Sr. High School, Miami, FL. August 2009 - June, 2013

Miami-Dade College, Associates in Science, Miami, FL. July 2019 - Present

SUMMARY:

Over 3 years of experience in customer service, highly energetic and detail oriented. Can multi-task while providing exceptional customer service and developing creative solutions.

SKILLS & ABILITIES:

Employee scheduling, disciplined, organized, excellent multi-tasker, strong communication skills, punctuality, meeting preparation, proficient in Microsoft Suite, video/photo editing software and AutoCAD.

LANGUAGES:

Bilingual: English and Spanish

EXPERIENCE:

BISCAYNE ENGINEERING, Miami, FL. August 2017 - Present

Professional Assistant / Receptionist

-Assist professional staff (Licensed Engineers and Surveyors) with task involving but not limited to helping develop proposals, QC plans, format and develop form templates to standardize procedures using Microsoft Word, Excel and PDF Creators

-Proofread and organize records, reports, and documents

-Used Power Point to help develop presentations to the local municipalities and school boards

-Answer calls, make appointments, solve day to day problems to facilitate the staff’s production of plans and services and prevent downtime

ANGELS HEAD LICE REMOVAL, Miami, FL. March 2014 – December 2016

Receptionist / Secretary

-Develop rapport with clients while getting them the information needed as quickly and efficiently as possible

-Maintain and update office files, inventory, mailing lists, and database systems

-Prepares letters of transmittals and other correspondences

-Answer phone calls and manage customer accounts

G.R.E.A.T. PROGRAM, Miami, FL. February 2015 – August 2016

Tutor

-Math & English Writing tutoring

-Hold group and one-on-one tutoring sessions

-Prepared activities to engage student interest and improve understanding of concepts

-Conducted group and individual tutoring sessions

-Met with students and parents to develop realistic goals and improvement plans

-Reading tutoring

-Offered detailed daily reports that outlined each activities

ONE FAMILY CHURCH: Clerical Volunteer, Miami, FL. May 2012 – March 2015

-Clerical work

-Assist with day to day task

-Gather and filing documents in according with the established organizational system

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