Information Security Support

Ryne Minor

***** **. *.*.*. Jr St N, St Petersburg, FL 33716 Apt. #606

****.*****@*****.*** 815-***-****

LinkedIn Profile: https://www.linkedin.com/in/ryne-minor-350717126/

Professional Summary

IT Specialist with over 6+ years of experience in technical support, network/computer systems administration, and information security. Highly familiar with a wide variety of security, networking, and operating system software. Qualifications/Skills include:

Proficient Training Skills

Testing and Troubleshooting Skills

Project Management

Customer Service

Tech Support

Leadership Experience

Microsoft O365

Active Directory/G Suite

Network/Systems Administration

Experience

IT Support & Operations Administrator, ILTA, Chicago IL October 2018 - Present

Owner/Manage day-to-day IT issues through documented ticketing process, keeping relevant staff and business partners informed.

Systems Administrator of backend systems.

Manage, maintain, and edit the Associations website as needed.

Assisted business team with application training and support, testing, problem analysis, and troubleshooting.

Assisted Head of IT with IT projects, including analysis, research, implementation, configuration, and user training.

Tech Support/Instructor, U.S. Navy, Great Lakes IL December 2013 - August 2017

Provided thorough tech support and problem resolution, displaying strong interpersonal skills in all interactions.

Led and evaluated 39,000 recruits annually through 17 scenarios during the Naval basic skills course and survival-at-sea simulator resulting in a 99% completion rate with zero mishaps.

Coordinated study sessions in aid of the qualification of 20 instructors as Master Training Specialists, increasing the total departments personnel qualification report by 30%.

Communications Watch Supervisor, U.S. Navy, San Diego CA June 2012 - November 2013

Directed and supervised the daily operations of 5 personnel in implementing the unit’s communication plan and managing the operation of 2 local area networks.

Analyzed, researched, and prepared communication status reports covering critical networking components employed by the unit.

Ensured the proper security, distribution, handling, accounting, reporting, and control of communications materials, systems, and equipment.

Systems Administrator/Tech Support, U.S. Navy, San Diego CA April 2010 - May 2012

Monitored 2 local area networks to include over 12 servers, 150 workstations, 300 user accounts, including multiple peripherals. Monitored and updated user groups and permissions utilizing Active Directory.

Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access.

Education

DePaul University - B.S. Information Systems - Upsilon Pi Epsilon International Honor Society - GPA: 3.6

DePaul University - M.S. Business Information Technology - (August 2020)

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