Front Desk Manager

Chase Koenig

*** *. ********* ***., *******, IL, 60608

************@*****.*** 630-***-****

Education

Roosevelt University Chicago August 2009–May 2014

Bachelor of Art in Psychology

Professional Experience

Midtown Athletic Club Chicago, IL July 2018- Current

Front Desk Manager

•Collaborate with department heads to efficiently communicate club/hotel information to members/guests

•Approve payroll for front desk department

•Resolve member/hotel guest complaints/feedback

•Interview prospective applicants

•Create a memorable experience for members/guests

•Train new employees on luxury standards

•Supervise daily operations of hotel and club

•Organize/lead biweekly all staff meetings

Midtown Athletic Club Chicago, IL July 2017-July 2018

Spa/Salon Supervisor

•Interviewed potential candidates

•On boarded new employees

•Assisted with new club opening

•Oversaw spa/salon operations

•Created monthly schedules for front desk

•Managed spa/salon bookings

•Processed payroll for spa department

•Promoted new spa/salon to members

Restoration Hardware Chicago, IL September 2015-June 2017

Support Associate

•Coordinated shipping and receiving of products and furniture

•Engaged in client relations

•Created a luxury guest experience for customers

•Resolved client issues and concerns

•Facilitated back of house operations

•Managed entryway

•Assisted with new gallery openings and gallery closings

IPromo Morton Grove, IL December 2014-May 2015

Account Manager

•Created mock-ups of possible promotional material

•Built professional relationships with well-known businesses

•Managed accounts for repeat clientele

•Met/exceeded daily outbound call goals

•Placed multiple orders for promotional material for various companies

The Spa at Trump Chicago, IL November 2011-November 2014

Spa Host November

•Opening & Closing procedures

•New Hire Training

•Booking & Checking in/out Appointments

•Handling Guest Recoveries

•Continuous Product Training

•Adhering to Forbes Standards

Skills

•Excellent Customer Service

•Organizational Skills

• Leadership Skills

Microsoft Office

•Cash Handling

Photoshop

Team Work

•Proficient Phone Communication Skills

•Clerical

Goal Oriented Retail/Sales

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