Office Assistant Service
Resume:
LOYISO MPONDO’ RESUME
PERSONAL DETAILS
Full name: Loyiso Mpondo
Location: Port Elizabeth (Eastern Cape)
Identity number: 890**********
Contact numbers: 083-*******
Email address: ************@*****.***
Other languages: English, Afrikaans, IsiXhosa
Driver’s license: Code 08
Gender: Female
Nationality: South African
EDUCATION HISTORY
Institution: Pearson high school
Completion: 2007
Subjects: English, Afrikaans, History, Biology, Mathematics, Geography,
Qualifications: Data Capture Certificate, ICDL Start Certificate
Call Centre Operation Certificate
EMPLOYMENT HISTORY
EMMANUEL HEAVEN CLINIC(IYDSA )
Occupation Office Assistant
Duration January 2011 – November 2013
Duties Filling
Sending Emails, Faxing
Answer the phone
Assisting Clients
Assist with any quires from the patients
Car Towing Services International
Occupation Control Room Operator
Duration 3rd December 2013 -7April 2014
Duties Admin, filling, faxing, emailing
Data Capturing
Answering a very busy switchboard
Ensuring an excellent service to clients
Deal with insurance companies
Follow up on claims
Make pro forma invoices
Dispatch with Western Region breakdowns which
Includes PE, Cape Town, Beaufort West, Kimberly
Bloemfontein and Colesburg.
Work with +-48 fleets (trucks)
Get quotation for clients
Wessa ( Wildlife and Environmental Society South Africa )
Occupation Environmental Education Assistant
Duration 11 May 2014 till 8 November 2014
Duties Carried out the Water Conservation Programme with in the Nelson Mandela Bay Schools. (6 months)
Tavcor Motor Group
Occupation Service Advisor – VW
Duration 4th February 2015 till 31 January 2017
Duties Interpreting customers concerns and comments.
Liaising with technicians
Liaison with customers about additional work required
Greetings customers and scheduling services
Estimating time and costs associated with repairs
Handling customer’s complaints
Responding to customer’s request
Tracking the vehicle through the workshop
Driving cars up to workshop taking new vehicles to the airport
Answering a busy switch board
Opening of job cards
Dealing with Fleet vehicles and Rentals
Programs Used: Ipartner, Dealer Portal, Kerridge and Adp
Seaman’s Motor Group
Occupation Senior Service Advisor – Kia, Renault and Cherry
Duration 1 July 2017 till 11 May 2020
Duties Interpreting customers concerns and comments.
Liaising with technicians
Liaison with customers about additional work required
Greetings customers and scheduling services
Estimating time and costs associated with repairs
Handling customer’s complaints
Responding to customer’s request
Tracking the vehicle through the workshop
Carrying out Pdi ( Pre Delivery Inspections )
Driving cars up to workshop taking new vehicles to the airport
Answering a busy switch board
Programs Used: Renault Net, Oficina, Kia Portal, DDMS, Moto V10
Refernces
1.Michele Stander Service Advisor / Tavcor,081-***-****
2.Vusi Mpati Snr Enviromental Education officer /Wessa,065-***-****
3.Dorri – ann Damons Senior Service Advisor / Seaman’s, 084*******
Contact this candidate