ANTOINE CHARLES

Brooklyn. NY · 917-***-****

adjc14@r.postjobfree.com · linkedin.com/in/antoinecharles85

CompTIA A+ certified information technology professional with 3+ years of experience of providing white-glove support (remote & onsite) for all desktop pc, laptop, and mobile device issues. Strong background in av, including deploying video conferencing software such as Zoom, Cisco Webex, Microsoft Teams and Google Meet.

EXPERIENCE

FREELANCE JUNIOR DESKTOP SUPPORT TECHNICIAN, ROOTS SPORTS (PART-TIME)

BROOKLYN, NY

JANUARY 2016 – PRESENT

Deploy Windows OS In-place Upgrades (Windows 7/8.1 > Windows 10)

Configure VPN’s for clients (Cisco Any Connect, Palo Alto Global Connect)

Regulate Active Directory for User Management & Password Resets

Build and managed networks for clients (Net Gear, Linksys)

Install & utilize remote support software to help fix client issues (LogMeIn Rescue)

Ensure user requests are attended to by responding to trouble tickets

Skills: WAP, Mobile Devices, Microsoft O365, BitLocker

IT SUPPORT TECHNICIAN, BURNSTRIP PRODUCTIONS (CONTRACT)

NEW YORK, NY

OCTOBER 2018 – MARCH 2020

Configured AV for corporate event production based on client

Assisted clients with utilizing laptop/desktop connection to projectors

Collaborated with client to produce assets for company rollouts

Troubleshoot hardware/software issues during live events

Skills: Lighting, Camera Operator, Audio, SlingShot Live Stream, Keynote

EDUCATION

TECHNICAL INSTITUTE OF AMERICA (TIA) - NEW YORK, NY

a+ certification, october 2020 (Expires october 2023)

nETWORK+ CERTIFICATION (In progress)

KINSGBOROUGH COMMUNITY COLLEGE – BROOKLYN, NY

associate of applied science: media management & technology

SKILLS

Windows 7.1/10 Upgrades

Google Suite

Imaging/Cloning

Active Directory

Mac OSX/iOS

Audio Video Conference Support

Collaborative Tools (Slack, Zoom)

Contact this candidate