Admin assistant

**Tracy Crescent, Montrose Park

Mitchells Plain *785

081-*******

******.*********@*****.***

ALEXANDRIA FORBES

PROFESSIONAL OBJECTIVES

To participate and work in an ethical, challenging and professional environment, as well as contributing to expand my knowledge and skills.

COMPETENCIES AND SKILLS

Language Proficiency:

English and Afrikaans

Computer Proficiency:

Word, Excel, PowerPoint, Adobe, Email, Internet (Microsoft Office Suite).

Communication Proficiency:

Excellent written and verbal communication, while effectively working within a team.

Attitude:

Passionate, vibrant and a ‘can do’ mindset

PERSONAL INFORMATION

Date of Birth:

08 April 1992

Citizenship:

South African

ID:

920**********

Gender:

Female

Marital Status:

Married

Dependents:

1

EDUCATION

Portland Senior Secondary School – National Senior Certificate (2009)

Subjects:

English, Afrikaans, Mathematics, Physical Science, Life Orientation, Geography, Life Science

Qualification:

Matric Certificate

MGI (Midrand Graduate Institute) 2010-2013

Qualification:

B. Psych incomplete intend on continuing

UCT, Getsmarter Online Course (June 2014-September 2014)

Qualification:

Certificate in Training and Development Management

WORK EXPERIENCE AND HISTORY

Company:

Lewis Stores Head Office (March 2016 until December 2019)

Position:

Compliance Call Centre Agent (Permanent)

Duties:

To further improve Compliance, transparency and oversight of the in-store sales and credit application process

To limit any potential misunderstandings of costs, insurance, services and fees to be paid by customers

To limit the risk of fraudulent activities or accounts within store level.

Data capturing, filling, faxing and basic administration duties

Follow up on any information that needs to be provided to branches about compliance procedures and policies.

Compliance training and development for temp staff

Creating compliance assessments for temp staff

Company:

Teleperformance (October 2015 – February 2016)

Position:

Call Centre Agent (Permanent)

Duties:

Billing/ financial queries

General queries

Data Capturing

Basic administration duties

Company:

British Gas (January 2015 – April 2015)

Position:

Call Centre Agent (inbound/outbound Permanent)

Duties:

Billing/ financial queries

General queries

Data Capturing

Basic administration duties

Company:

Country Road (November 2013 – December 2014)

Position:

Sales Assistant (Permanent)

Duties:

Customer service

Maintaining hygiene

Admin/ filling documents

Operating the till sales

Visual merchandising

Styling

Company:

V.I.P Hiring and Catering (Part-time November 2011- August 2015)

Position:

Waitress

Duties:

Waitress, decorating and customer service

Dishwasher

References:

Veronia Palm: 073******* - VIP owner

Yazeed Bassedien: 083-******* – Country Road DM

Lameez Morat: 076******* – Lewis Compliance Supervisor

Contact this candidate