Customer Service Front Office
Resume:
LATRICE BASTIAN
Los Angeles, CA *****
**************@*****.***
Authorized to work in the US for any employer
Caregiver
In Home Support Services (IHSS) - Los Angeles, CA
January 2017 to Present
Housekeeping
Meal prep
Transporting of client to Doctor visits
Administering medication as prescribed
Front Office Co-ordinator
Terry Glass Inc - Los Angeles, CA
March 2014 to May 2016
Answer screen and forward calls
Greet visitors and direct to appropriate person
Maintain office supplies
Retrieve work orders that are faxed
File completed orders
Receive sort and distribute mail
Record receipts in daily journal
Process weekly payroll checks.
Record all expenses
Bookkeeping Assistant
LSJ&associates - Hawthorne, CA
December 2005 to August 2007
Answer and direct calls
Journal entries
Prepare monthly and quarterly equalization reports Monthly reconciliation for individual personal business accounts Also Bank statements and credit card accounts
L
WORK EXPERIENCE
Creating Excel spreadsheets and using
QuickBooks and Peachtree applications
TicketMaster
Customer Service Represenative - Los Angeles, CA
August 2005 to April 2006
High volume of incoming calls. Enter customer information for sales tickets to concerts, museums, and Plays. Direct calls to appropriate party if asked for specific managers. Any change in ticket sales customer billing information as well as cancellations.
Customer Service Associate/ Biller
Perse Technologies - Santa Monica, CA
March 2000 to March 2003
Answer high volume of calls from patients with billing questions or concerns. Post payments
Make adjustments
Update patient files to reflect address change or correct insurance Verify insurance
Fax and file as assigned
Schedule surgery or reschedule in office appointments. High school diploma in Business Management
Los Angeles SouthWest College - Los Angeles, CA
March 2005 to Present
• Phone etiquette, effective problem solver, team player, punctual, pay attention to detail
• 7 years Punctual
• 7 years
• Microsoft Word
• Customer Service
• Journal Entries
• Meal Preparation
• Bookkeeping
• Office Administration
• General Ledger Reconciliation
• QuickBooks
EDUCATION
SKILLS
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