Assistant Service
Resume:
Curriculum Vitae: USIVILENKOSI MNQATU
PERSONAL INFORMATION
Date of Birth
ID Number
Gender
Female
Race
African
Nationality
South African
Marital Status
Miss
Home Address
2 Elizabeth Road
Cambridge
East London
5200
Postal Address
Email address
*********@*****.***
Telephone Number
Work telephone Number
N/A
Drivers Licence
Learner drivers licence
EDUCATIONAL INFORMATION
Tertiary Institution
Nelson Mandela University 2017
Highest Qualification
National Diploma (NDip)
Major Subjects Obtained
Travel and Tourism practice
Marketing for Tourism
Tourism management
Tourism development
Highest Standard Passed
Matric
Subjects Passed
Afrikaans First Additional Language (FAL)
English Home Language
Mathematics Literacy
Business Studies
Tourism
Accounting
Life Orientation
COMPETENCIES & SKILLS
Competencies & Skills
Computer Literacy: MS Word, MS Excel, PowerPoint and internet.
Email and internet literacy
Developed skills and personal attributes
Good interpersonal, verbal and communication skills
Ability to work independently under general supervision with considerable latitude for initiative and independent judgment
Ability to work under pressure and manage time and multiple tasks effectively
To effectively interact and get along with staff at all levels
To apply work knowledge and educational experiences relevantly in the work place
Get on with people of cultural diversity
To uphold human values by adhering to ethical codes pro rata required specifications
The ability to portray the art of problem solving skills
High level of integrity and dependability with a strong sense of urgency and result orientation
Good planning abilities
Ability to run a project
Ability to work toward deadlines
EMPLOYMENT HISTORY
COMPANY
SA Express- South African Airways (SAA)
PERIOD OF EMPLOYMENT
January 2017- July 2017
DESIGNATION
Passenger Service Agent (Practical)
COMPANY/DEPARTMENT
Flights
KEY RESPONSIBILITIES IN EMPLOYMENT HISTORY
AS A PASSENGER SERVICE AGENT
Scan passengers Identity books and travel documents
Weigh passengers luggage
Calculate excess luggage
Scan passengers boarding passes
Responsible for ticket sales over the counter, telephonically and online
Give feedback of customer complaints to management
Responsible for telephonic enquiries
Responsible for preparing invoices, printing and emailing
ACHIEVEMENTS
Library monitor (High school grade 10, 11 and 12)
Hostel Prefect (High School grade 12 )
Bookshop Assistant (High School grade 12)
REFERENCES:
Mrs. M. Pretorius
Tourism Management lecturer
Nelson Mandela University
George
Cell No: 076-***-****
Mr. M. Olivier
Passenger service agent
SA Express
George
Cell No: 076-***-****
Dr. T. Ramukumba
Lecturer
Nelson Mandela University
George
Tel No: 044-***-****
Contact this candidate