Amazing Ashby

Customer Service Representative

Address ***** *** ***** ** ******, TX 75035

Phone 720-***-****

E-mail adjbs8@r.postjobfree.com

A dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Motivated, resilient and a compellingly persuasive individual who loves nothing more than helping customers resolve their problems. Respectful, business-like manner, a team player, who is able to work to timely demands and effectively manage multiple workloads.

Skills

Remarkable experience in providing excellent customer service

Expert in recording customer information and inquiries.

Skilled in processing all aspects of Personal Lines business.

Proficient with MS Office software (Outlook, Word, Excel).

Strong diplomacy and teamwork skills.

Excellent oral communication and problem solving skills.

Ability to work independently and resolve site issues.

Remarkable ability to listen and respond effectively to repetitive questions

Work History

April 2019- October 2019

October 2018- March 2019

Virtual Customer Service Agent

Relia Card, Remote

Contacted customers concerning scheduled service calls

Managed dispatch duties as substitute

Determined service outages and maintained customer information

Acquired and maintained up-to-date client product knowledge

Provided information to various clients on services and enhancements

Received, transmitted, routed, and relayed service call information to transmit directly to the service technician.

Leasing Assistant

JRK Property Holdings, Denver, Colorado

Implemented business strategies to increase tenant satisfaction and reduced vacancies by 22%.

Compiled and conveyed all operational and financial data to regional manager.

Initiated effective sales techniques and drove occupancy to over 300 tenants in under 2 months. .

June 2017-August 2018

Customer Service Agent

Forever 21, Denver, CO

Answered customers' questions and addressed problems and complaints in person and via phone.

Exceeded personal sales goals for 2 consecutive quarters.

Trained over 20 new hires to process returns, exchanges and telephone orders, boosting customer satisfaction by 87% in the first quarter.

Education

2018-08 - 2020-03

Associate of Science: Biology

Lincoln College - Lincoln, IL

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