LEANNE CARPENTER

**** ****** *** *****

Thomasville, NC, 27360

865-***-****

adjbrx@r.postjobfree.com

CAREER OBJECTIVE

Skilled and detail oriented customer service representative with a strong ability to multi-task. Excellent computer skills proficient in SAP. Superior telephone etiquette in a fast paced environment excelling in customer satisfaction and service. Managed office and was a Service Manager actually supervising techs in the field. Processed and scheduled service work. Leadership capabilities. Team player with ownership mentality. Track record of delivering the highest strategic solutions to resolve challenges, customer issues and propel business growth. Well experienced in routing and dispatching of delivery and service trucks.

EXPERIENCE

AMERIGAS PROPANE INC, Lexington, NC

Customer Relations Representative /SuperUser, Jul 2012 - Sep 2020

Assisted customers in office and on phone. Resolved customer inquiries and challenges in a timely and empathetic manner. Office skills in SAP, Microsoft, BI reports. Daily processing of work and posting. Accounts Payable and billing. Payroll. Filing of daily work and folders. Assisted and trained management and office staff. Month-end processing and posting. Cash management and payments. Managed the office by responsibly opening and closing the store. Provided an elevated customer experience. Scheduled, routed and dispatched delivery trucks and service technicians.

HOLIDAY INN EXPRESS & SUITES HIGH POINT SOUTH, Archdale, NC

Guest Services Representative, Jun 2010 - Aug 2012

Front Desk Manager when on duty. Greeted customers with arrivals and departures. Politely assisted guests in hotel and on phone. Developed reputation as an efficient service provider with high levels of accuracy. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Helped drive sales goals and achieve monthly quotas. Operating reservation systems (Holidex, Opera). Verified methods of payment. Performed concierge services as needed. Helped in breakfast area. Continued to work here as a fill in until June 2017.

HOLIDAY INN EXPRESS & SUITES-KNOXVILLE-STRAWBERRY PLAINS, Knoxville, TN

Guest Service Representative, Sep 2008 - Jun 2010

Same responsibilities as above

EDUCATION

Walters State Community College

Morristown, TN

Completed coursework towards Advanced Education Elementary Education (Jan 1995)

Jefferson County High School

Dandridge, TN

High School Diploma (Jun 1988)

ADDITIONAL SKILLS

Exceptional communication skills

Great customer service skills

Payment processing

Multi-line phone cue

Mediation capability

Self-motivated, responsible and dependable

Well organized

Excellent ability to multi task

Leadership qualities

Problem solving skills

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