Engineer Support

SUNESH KP

L**/* Marutham Apartment TNHB Phone no: 868******* Ayyapakam Chennai 600077 Email: adjbqp@r.postjobfree.com

Linked in: https://www.linkedin.com/in/sunesh-kp-8b7013128/

OBJECTIVE:

Seeking a varied and challenging Linux system Engineer position requiring new and creative applications of technology to solve functional and Technical problems.

GENERAL QUALIFICATIONS:

Self- starter, highly motivated Linux expert offering Overall 4+ years of IT experience 3 years of relevant experience Unix/Linux environment and expertise in several flavours of Linux including Red Hat, CentOS, and Ubuntu, open-source and creator of a healthy and robust networking environment.

Can offer a diverse and eclectic background in system administration, development, NOC management, consulting, support and Site Reliability.

Worked with Devops team and supported the build and release management and rectified the issue.

TECHNOLOGY SUMMURY:

OS: Red Hat Linux 6 & 7 / Centos 6 & 7, ubuntu, Debian

Monitoring Tool: Nagios, CheckMK, Data dog, Logicmonitor, Icinga, Pingdom

CI/CD tools: Jenkins, Git, Docker, Puppet, Ansible.

Cloud: AWS, GCP

Cluster Hardware: Hpmoonshot ILo (M710x M710p, Moonshot 1500, HPE ProLiant DL360 Gen10, HPE ProLiant DL380 Gen 9,10,10+) Chassis, Dell Idrac, Power edge, PSSC hardware, Sea micro chassis, VMware, KVM, hypervisor.

Database: SQL, Influx DB, Mongo DB

Ticketing tool: Jira confluence

Knowledge on Scripting such as bash Scripting.

Education, certification & Trainings:

Bachelors in computer science in Veltech University Avadi Chennai 2016

Red Hat certified System Administrator (RHCSA) Nov 2019 -Nov 2021

Red Hat certified Engineer (RHCSE) Nov 2018 -Nov 2021

Devops CI/Cd pipeline trainings in Jenkins, Puppet, Git, Docker at Iopex Technology.

Working Experience

IOPEX Technology (Feb 2019 - Present)

Project 1: Client: Cyren/Map & Safetrax

Title: Linux System Engineer

Feb 2019 – June 2019

Roles and responsibility:

oPerform hardware configuration, operating system loads, and assist with troubleshooting installation issues.

oResponsible for supporting Linux servers for production, development and testing.

oSetting up a monitoring environment from scratch.

oAnalysing production network issues to suggest corrective action

oMaintained and monitored all of company\'s servers' operating system and application patch level, disk space and memory usage, user activities on day-to-day basis.

oUtilizing troubleshooting mechanisms and escalation processes.

oConfiguration and administration of Web (Apache), DHCP and FTP Servers in Linux.

omanaged shared NFS files system, mounting and un-mounting NFS server, NFS client on remote machine, sharing remote file folder, starting and stopping the NFS services.

oUser Account Management, Group Account Management, configuring dumb terminals, adding modems, formatting and partitioning disks, manipulating swap, local and remote printer management, taking and restoring backup, scheduling jobs.

oConfiguration of LVM (Logical Volume Manager) to manage volume group, logical and physical partitions and importing new physical volumes.

oInstallation, configuration, support and security implementation on following services: DHCP, SSH, SCP.

oPerformed addition of Swap space at run time.

oResponsible for setting Cron jobs on the servers.

oAdministering service requests and official communication processes.

oProviding assistance in ticket management and reporting tasks.

oFiguring out the malfunctioning of hardware, software, and environmental alerts

oAs a NOC Engineers does the root cause analysis (RCA)

oFollow up the SLA for the alert and closely follow-up with client until alert get resolved

oTrack and document all defects and resolutions in detail

oHandling problems or requirements as per the ticket (Request Tracker) created.

oParticipated in on-call rotation to provide 24X7 technical supports.

oEscalate the Issue to Client as per their SOP (Standard Operation Procedure)

oCreated the Monitoring tool for MTAP(Client) by using an open-source monitoring tool Icinga.

Tools used: Linux OS, Jira, Icinga, Grafana.

Project 2

Linux system Engineer/CI & CD Support Engineer.

Client: Rubicon Project / Magnite Rubicon

June 2019 – till date

Roles and Responsibility:

oWorked with Devops and infrastructure engineer for hardware and software and service-related issue.

oResponsible for Installing, configuring, testing, maintaining and troubleshooting services and hardware for all production teams.

oProvided 24x7 operations of the business and provided on-call coverage overnight and on weekends and holidays to the client

o Addressing the issue in server and Cluster as well as datacentre level.

oManaging and monitoring all installed systems and infrastructure Provisioning a Linux environment to deploy user-based applications. Rebuild an entire cluster of Linux servers on 6 different data centres.

oHandled all the basic level System related issues like Ram, Disk, Load, Filesystem, Reboot etc. and fixed them permanently by trouble shooting them.

oCreating the new server and rebuilding the problematic server after replacing the failed hardware or repairing with the help of DCOPS team.

o Worked on cluster rebuild and new cluster build with the help of automation continuous integration tools Jenkins.

oInvestigating the issue in the server and reporting to the respective team with the help of them Deploying the permanent fix for the issue.

oWorked in Realtime Bidding servers (RTB) Cluster servers and Maintained the Cluster ratio.

oMonitoring the both software and hardware and website related checks by using monitoring tool CheckMK, Logicmonitor, Pingdom and handled those alerts which have been triggered through PagerDuty.

oWorked in Cobbler to help with network installation environments and provisioning, managing DNS and DHCP, package updates, power management, configuration management orchestration, and much more.

oRaised the Pull request for General configuration changes in servers and Cluster and monitoring level.

oWorked on Grafana for monitoring all the client servers System Checks and other services installed in the client server.

oWorked on Hpmoonshot (M710x M710p) Chassis, Idrac, Sea micro chassis, VMware, BareMetal, hypervisor

oInvestigating the issue in pull request in GitHub forum and addressing the respective team for reverting the changes in GitHub to resolve the issue.

oCreating the Jenkins CI pipeline job in production.

oTools used in the project: Jenkins, Docker, Puppet, Ansible, CheckMK, nginx, httpd, Grafana, Logicmonitor, Jira, Tomcat, PagerDuty, Pingdom, slack, VMware.

Korcomptenz.INC (sep 2017 - Jan 2019)

Job Title: Linux Support Engineer

Roles & Responsibility :

oTroubleshoots midlevel internal and external applications, hardware problems and operating system issues

oPerform hardware configuration, operating system loads, and assist with troubleshooting installation issues in Linux servers.

oInstallations of all the required patches, drivers, third-party software.

oWorked on creating and removing files and directories in Linux servers.

oNetwork designing, implementing & amp; managing LAN Networks and WAN Network

oWork closely with application team to support the install of various Software.

oProviding networking support to internal team if any issue persists.

oGranting root permission to users for performing certain activities and created the user and managed the permission like user and group level permission for different teams and managed the Super user permission in their Linux machines.

oFast resolution of complex technical problems, ensuring customer satisfaction, within KPI targets

oParticipate in technical Task within the Technical Support Team to share best practices and learn about new technologies. Maintained and worked on Linux server like replacing hardware, -Linux systems support and applying new software

oEstablishes and recommends policies on system maintenance, use, performance, services and automation and Provides after-hours support as necessary (rotating on-call support).

EFocus Informatrix /KRG Technology (Aug 2016- Sep 2017)

Job Title : Junior Resource executive

Roles & Responsibility :

oProviding clerical and administrative support to staff of the Human Resources department.

oCollecting, sorting and distributing any incoming job applications.

oKeeping bulletin boards up to date with current information.

oResponding to letters, emails and general correspondence.

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