Service Customer
Resume:
Personal Info
Work History
HEMANTH M
Contact : 956**-*****
No 1/46 Pillaiyar kovil street, Kannapalayam,
Kamaraj Nagar Post, Avadi
Chennai - 600 071
E-Mail: **************@*****.***
Objective
Focused accounting professional with maintaining financial records and reviewing account activity. Proven track record of developing accurate spreadsheets and delivering organized reports. Accomplish tasks within strict deadlines while prioritizing urgent needs.
BARCLAYS GLOBAL SERVICE Ltd. (PROCESS ASSOCIATE)
March 2019 – November 2020 ( FULL TIME )
Handling complaints from the customers on retail products.
Monitoring the complaint receiving queues and planning the case allocation in order to avoid the SLA breach.
Validating Customer’s Due Diligence
Analyzing the risk and escalate to the appropriate level, if any.
Investigation & making decision those complaints towards the settlement and providing the correct resolution to customers.
Redressing the correct amount by calculating based on the guidelines and appropriate calculators to the customer’s.
HEMANTH M
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MBA: FINANCE WITH SHIPPING AND LOGISTICS
2016 – 2018
S.A Engineering College
6.53 CGPA
B.COM – GENERAL
2013 – 2016
Jaya College of Arts and Science
58 %
HSC
2011 – 2013
RCM Higher Secondary School
53 %
SSLC
2011
RCM Higher Secondary School
58 %
Working in BARCLAYS ERP Application
GATE WAY
MS Office
WMS
Certification In Advance Microsoft Excel
Certification In Wealth Management
Education
Software
Certifications
HEMANTH M
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Personal Strength
Completed Final Year Project at “DTDC WAREHOUSE” in the topic of
“EFFECTIVENESS OF WAREHOUSE MANAGEMENT”.
Completed my internship in the year 2017 at “CAPITAL MARKET SERVICE”.
ATTEND A MADRAS MANAGEMENT ASSOCIATION PROGRAMS.
Good Team Player
Self- Learner
Excellent Decision Maker
Adaptability to handle any situation
Smart Worker
English
Tamil
D E C L A R ATION
I, Hemanth Mohan, hereby declare that the Information contained herein are true and correct to the best of my knowledge and belief. Projects
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