Digital Marketing Customer Service
Resume:
Maha Iqbal
Skokie, IL, *****
adjbpi@r.postjobfree.com
EXPERIENCE
Burlington — Cashier/Customer Service
November 2019 - currently working
● Solve customer complaints via phone, email, mail, or social media.
● Maintaining a positive, empathetic and professional attitude toward customers at all times.
● Compile reports on overall customer satisfaction.
● Keeping records of customer interactions, transactions, comments and complaints.
● Ensure customer satisfaction and provide professional customer support.
● Build sustainable relationships and trust with customer accounts through open and interactive communication.
Walgreens — Cashier/ Customer Service
July 2016 - October 2018
● Use telephones to reach out to customers and verify account information.
● Greet customers warmly and ascertain problem or reason for calling.
● Cancel or upgrade accounts.
● Assist with placement of orders, refunds, or exchanges.
● Advise on company information.
● Take payment information and other pertinent information such as addresses and phone numbers.
● Place or cancel orders.
● Answer questions about warranties or terms of sale.
● Suggest solutions when a product malfunctions.
● Handle product recalls.
● Attempt to persuade customers to reconsider cancellation.
● Inform customers of deals and promotions.
● Sell products and services.
● Utilize computer technology to handle high call volumes.
● Work with customer service managers to ensure proper customer service is being delivered.
● Close out or open call records.
SKILLS
● Active listening
● Adaptability
● Attentiveness
● Conflict resolution
● Creativity
● Decision-making
● Dependability
● Effective
communication
● Empathy
● Friendliness
● Knowledge of your
product or service
● Open-mindedness
● Patience
● Quick thinking
● Reading physical and
emotional cues
● Responsiveness
● Timeliness
CERTIFICATIONS
● Best customer service
employee of the year-
2017
● Digital Marketing-
udemy certificate in
2019
LANGUAGES
● Urdu
● English
● Hindi
● Compile reports on overall customer satisfaction. Walgreens — Cosmetic retail
August 2016- November 2018
● Exceptional sales ability and customer service
● Professional and personable in all customer and coworker relations
● In-depth knowledge of cosmetics skin type dermatology etc.
● Creativity in designing displays to catch the eye of the customer
● Excellent mathematics skills for easy calculations
● Physically capable of setting up and tearing down a display unit
● Extremely organized in all aspects of work
EDUCATION
Niles North High School— Diploma
May 2018
Graphic design
Oakton Community College — Still Studying
August 2018
Digital Marketing
Skills Ability
● Leadership- Expert
● Bilingual- Expert
● Customer Service-Expert
● Active Listening- Expert
● MS Office + Suit- Advanced
● Organization- Expert
● Teamwork- Expert
● Marketing- Expert.
● Communication- Expert.
● Adaptability- Expert.
Contact this candidate