Scrum Master, Sr. Scrum Master, Business Analyst

Smita Kamble

email- ****.*.****@*****.*** ph: 312-***-****

Summary

• Result-oriented professional with around ten years of progressive experience in IT having proficiency in Business Analysis, Project Coordination, Project Management, Project Management Office (PMO) through Waterfall and Agile methodology

• Certified Scrum Master responsible for dedicated projects in helping enterprise to Self-Organize, Self-Manage, Cross-Functionality, Maximize Product Value, Removing Impediments, Achieve Objectives

• Experience in creating project charter, project roadmap, identifying project milestones, risks, issues

• Extensive experience in Fit-Gap Analysis, Requirement Gathering, Documentation, UML Diagrams, Impact Analysis, Reporting, Migration, Implementation, Testing, Presentation, Relationship Building, Negotiation

• Versatile experience in working across various domains like Insurance, Banking, Education, Marketing, Digital, Healthcare, HCM, FSCM, etc.

• Effectively identify scope of improvement; strategize business processes, workflow design

• Possess SQL skills in various database models like Oracle 11g/9i/8i, MS SQL Server 2005

• Proven ability to imply improved control points on organization data and promote compliance-based business decisions through ERM, NIST+, HIPAA, SoX

• Experience in working with vendors, onsite and offshore project model in challenging scenarios

• Established and maintained client relationship to boost enterprise business and development Experience:

Blue Cross Blue Shield, Chicago, IL Mar 2019 – Mar 2020 Infosys, Chicago, IL

Role: Scrum Master / Project Delivery Lead

• Demonstrated excellent servant leadership skills through teams with on-shore - off-shore, and on- site – off-site model on multi-million-dollar projects

• Constantly trained Waterfall mindset teams with Agile methodologies by organizing and facilitating review and training sessions for cross teams and leadership

• Continuously analyzed gaps around processes, communications, collaborations, risks, issues and providing quality recommendations through innovative thinking

• Conducted and facilitated regular sprint ceremonies like daily scrum, sprint planning, review, retro, demos, backlog refinement, program increment (PI)

• Problem solver to help accommodate offshore team`s deliverables and showcasing product builds outside their working hours

• Identified estimation standards for requirements, definition of done (DoD), and definition of ready

(DoR) to create opportunities for team to address any dependencies, risk or concerns

• Detail oriented to regularly identify blockers, risks, issues, and urgencies to help teams by promptly initiating key communications with cross teams, within team and leaderships

• Created user story parameters on JIRA to help business analysts identify and differentiate user stories with dependencies, APIs, Services, ETL and appropriately have those displayed on needed JIRA boards

• Knowledge and understanding of various Agile techniques like Scrum, XP, Kanban, SAFe, DevOps, ATDD, BDD, TDD

• Created and maintained JIRA dashboard, and product deliverable KPIs to provide statics to the PMOs

• Responsible for Onboarding new team members, as well as arranging resources on teams in revolving door situation

• Assisted in consolidating project roadmap, resources, budget, issues and risks, and sprint roadmap

• Guided dev team through version control tool Github, in creating and maintaining code versions

• Actively engaged in Scrum Community of Practice, for continuous growth and help fellow Scrum Masters development

Blue Cross Blue Shield Association, Chicago, IL Oct 2018 – Mar 2019 UST Global, Chicago, IL

Role: Scrum Master

• Persistently identified for ETL project the gaps around agile practices, communications and collaborations and flagging them to associated stakeholders by recommending solutions

• Identified team`s need to be trained on agile methodology and helped in inducing training by collaborating with agile coach

• Identified resource gap and recommend needful skilled resources in team formation through resource management

• Drove sprint events like sprint planning, review, demos, and retro by planning team capacity, helping in demo scripts for business representation, identifying gaps

• Helped in story creation, breakdown, scope and estimations at task and story level to accurate burn down and velocity charts

• Running daily stand-up by helping team keep track of their delegations, identifying any blockers and help needed within team and cross functionally

• Continuously mentoring and assisting team during sprint activities by identifying urgencies and engaging associated team collaborations to reduce waiting time as well as increase productivity

• Responsible for creating and maintaining artifacts like deployment calendars, deployment progress chart, etc.

• Responsible for release management and version control by creating release notes per deployment environments, uploading deployment objects to environmental folders maintaining them

• Coordinated with deployment business unit to determine deployment schedules for monthly releases

• Created Change Management Board (CMB) requests for deployments and obtaining approvals through needful communications from linked stakeholders at various business units and levels

• Ensured product understanding from technical perspective around ETL jobs, Sql, as well as impacted data, tables, functionalities, and stakeholders

Enterprise Holdings Inc., O`Fallon, MO Mar 2018 – Aug 2018 Synapsis Inc., Chicago, IL

Role: Scrum Master/ Sr. Analyst

• Delegated Scrum Master and Business Analyst on multiple projects in payment services for leading sprint planning, sprint endings, determining task resources on user stories, acceptance criteria, definition of done

• Facilitated and led daily scrum stand up, sprint showcase and retrospective to track team`s burndown, velocity, dependencies, any impediments, lessons learnt

• Analyzed blockers for the team, and bridging dependencies for continuous progression, directing team to appropriate associated SMEs or point of contacts

• Created team rooms/ groups, on JIRA, HipChat, Confluence for team`s open communication, transparency, user story updates, refining and maintaining document repository on Confluence, JIRA

• Ensured team has sufficient tasks to stay engaged and productive during the sprint

• Worked closely with product owners, businesses, senior leadership in analyzing stories, story priorities, available resources, timelines as to start work on those stories for delivering potentially functional product

• Responsible for refining backlogs by collaborating with SMEs in gathering details around business, functional, non-functional requirements either for closing the story or assigning it to dependencies per priorities

• Created and maintained sprint reports like velocity chart, burn-down chart on JIRA to make visible the progress of that sprint and any needed amendments

• Executed SQL queries to validate data, design reports, security permissions, KPIs and perform other assigned duties

ArrowWood Financial Corp., Chicago, IL July 2017 – Mar 2018 Synapsis Inc.

Role: Scrum Master/ Associate Project Manager

• Responsible for managing project scope and milestones; creating roadmap, task plan, timelines, budget estimates, coordinating resources, risks, dependencies by coordinating with sponsors, leadership, partners

• Standardized IT project management practices through streamlined, effective project governance methodology to deliver highly valued product

• Introduced and implemented Agile/ Scrum methodology through “Servant Leadership”, coordinating with product owners in breaking down products into features based on stakeholder`s priorities and needs

• Analyzed business needs to create various reports by determining key data parameters, report execution, data mapping, data gaps, data validation from legacy

• Acted as a backup product owner clearly expressing Product Backlog items transparency, ordering items to best achieve goals and missions, optimizing value of work for development team

• Facilitated and drove stand-ups, showcase, retrospectives for continuous growth and removing impediments by employing transparency, inspection, and adaptation

• Leveraged resources to improve capacity for project work; handling change management by strategizing techniques to execute or stop the changes based on their benefits

• Prepared status reports in JIRA and sending to stakeholders, conducting weekly project progress meeting with projects stakeholders, and addressing any project related queries, project estimation document

• Guided team in creating product and sprint backlogs, and project artifacts including job aid, training material, SOP, SOW (statement of work), SLA (service level agreement), transition plan, requirement inventories

• Coached and trained teams as whole and individually on new technologies, self- organize, cross-functionality to create high value products State Farm Insurance, Bloomington, IL Mar 2016 – Jun 2017 Accenture

Role: Scrum Master/ PMO Coordinator

• Coordinated with leadership, business and product owners in planning multi-million dollar projects around objective, scope, milestones, budget, resources, roadmap, tasks, risks and dependencies, timelines

• Led sprint meetings in discussing re-negotiating scope, change, complexity, completion of user stories

• Facilitated and drove stand-up meetings for team and associated stakeholders focusing on impediments removal, dependencies, progress on user stories, delegation of work to reduce team stress

• Organized sprint showcase to present products released during the sprint, and retrospectives around lesson learnt for continuous improvisation

• Collaborated with product owners, developers, and technical partners to build product road maps and execute flawlessly

• Occasionally acted as a product owner responsible for refining product backlog, including its content, availability, and ordering

• Standardized definition of done and acceptance criteria for delivering project valued product

• Performed reviews of product backlog, designs, test scripts, and addressing delivery impediments or product quality issues

• Played as acting PMO to anticipate bottlenecks, presented options when constraints arose in effort to avoid and resolve conflicts, and maintain enterprise standards for project management

• Led requirements gathering, evaluation and management through optimal business analysis approach for process improvisation, introducing new products and services, metrics and KPIs

• Responsible for coaching team with various technologies like VersionOne, Splunk, QlikView, JIRA

• Mapped data and analyzed report requirements to meet Business Continuity Management

• Led and guided test efforts by creating test plan, test scenario, test cases, executing test cases, tracking defects and reporting bug

• Drove a culture of urgency, on-time, on-budget and in-scope project delivery across multiple business areas and teams for achieving quality product development Edelman, Chicago, IL Feb 2012 – Feb 2016

Role: Sr. IT Security Analyst

• Established PeopleSoft security by configuring controls for segregation of duties (SOD), query security, user preferences, row level security, execution of SJT process

• Engaged in PeopleSoft query report building, debugging through PeopleCode traces

• Liaison between third party auditors and business users for enterprise audits

• Created private and public SQL queries for business partners to analyze and evaluate key data

• Responsible for providing logical reports focusing on business control points, analyzing gaps in IT security risk and controls from legacy to new system and from previous year to the current year

• Responsible for Workflow Administration to analyze the gaps in workflow and ensure authorized allocation of worklist items

• Executed SQL queries to retrieve and validate key data parameters for project reports

• Participated in creating test plan, test cases, executing test cases, tracking defects, and maintaining traceability matrix

Role: Sr. Business Analyst

• Coordinated in requirement elicitation with key stakeholders and SMEs by conducting interviews and requirement showcase

• Performed as is analysis, gap analysis and recommended solutions for future state during processes enhancement

• Coordinated with team to enhance business processes in various modules like ESS, MSS, Time Reporting, Learning and Development, Performance Management, etc.

• Contributed to data mapping from 8.8 into 9.x ERP system

• Led testing efforts during implementation by developing test plans, test scripts, test cases, tracking defects, created and refined requirement traceability matrix for technical team

• Participated in local and global go live through configurations, testing, migration and operations support

• Provided post implementation support for stakeholders ensuring product standards and quality services Masters Student- DePaul University Aug. 2009 – June 2011 Tech Support Analyst

Information Services & Enrollment Management and Marketing

• Worked to assess current technology usage, and developed solutions to ensure process efficiency and convenience for end users

• Provided technical assistance over telephone for distant learners and staff

• Acted as security analyst to ensure appropriate access in IS (information systems)

• Proposed time saving strategies in analyzing and resolving hardware and software issues

• Consulted with customers regarding information needs and provides ad hoc queries and reports upon request

• Provided functional production support for HR applications, HR Reporting, developing functional specifications for applications development

• Worked as a strong team player and independently, to ensure excellent follow-up, with verbal and written communication skills

Dena Bank, Mumbai, India Jan 2007 – Feb 2008

Role: Functional Analyst

• Participated in JAD session focused on marketing strategies to formalize business processes and web solutions

• Responsible for business requirements gathering and defining specifications for system configuration, project documentation and archiving

• Worked with developers and users analyzing customizations to utilize delivered functionally

• Trained key business users on newly implemented system functionalities

• Conducted functional testing of the configuration and application data for data accuracy and integrity Computer Skills

Software: SharePoint, Tableau, QlickView, VersionOne, Oracle Primavera, IQNavigator, PeopleSoft FSCM 9.X, PeopleSoft HCM 9.X, Wordpress

Tools & Technologies: Snagit, Balsamiq, JIRA, Rally, VersionOne, Splunk, Confluence, HipChat, Lotus Notes 8.5, Track, RSA Archer 5.5, IT Sol Cert, Troux, UCMDA, HPAM, HP-Manager, ROVR, People tools 8.XX, Application designer, Application Engine, Process scheduler, Process monitor, SQR, Crystal reports, PS Query, BI Publisher, Skype, MS Team, Jabbar, Webex, GoToMeeting, Zoom

Languages: SQL, PL/SQL, HTML5

Packages: MS Office; MS Visio

Education

Master of Science: Information Systems - DePaul University, Chicago, IL – June 2011 Bachelor of Information Technology - Mumbai University, India – June 2007 Certifications

Certified Scrum Masters (CSM) Dec. 2016

SAFe Advanced Scrum Master (Dec. 2020 Training completed) Introduction to Software Product Management Nov. 2020

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