Customer Service Front Desk

Erin Johnson CONTACT INFORMATION

Cell: 440-***-****

Email: *******@*****.***

EXPERIENCE

Comfort Inn, Sylva, NC —Front Desk Clerk

September 2019 - Present 828-***-****

Provide the utmost in customer service. Made reservations (walk-ins/ phone calls). Daily money drawer count. Managed check-ins and checkouts. Assisted with laundry. Restocked gift shop. Created guest folio cards. Made Housekeeping requests. Created group master reservations.

Wade Hampton Golf Club, Cashiers, NC — Server

March 2019 - August 2019 (seasonal)828-***-****

Served members using a silent service technique. Presented wine and cocktail service. Organized the members’ cars for valet. Set up for events

(4th of July, etc.) Polished glassware and silverware. Stocked dry and wet foods. Stocked beer and wine.

CatWalk Fitness, Sylva, NC — President

March 2020-Present 440-***-****

CatWalk Fitness is an organization that I started at Western Carolina University to help students create healthy lifestyle habits. Meetings are three times per week. Twice a week for workouts and once for a nutritional meeting. We teach students how to create their own meal plans and weekly workout schedules. We create new, healthy recipes to make once a month that fit the lifestyle of students on campus or even families at home. CatWalk Fitness also provides it’s students/ clients with a variety of workouts to fit every body type. EDUCATION

North Lincoln High School,Lee Lawing Road — High

School Diploma

August 2012 - June 2016

Western Carolina University, Cullowhee, NC - Bachelor’s of Science. Biology Pre-Medical.

June 2016 - Present

SKILLS

Professional Communication.

Call Center Experience.

Outstanding Customer Service.

Microsoft Word, PowerPoint,

Excel & Access.

CPR, AED and BLS Certified

Leadership Seminars.

Personal Training

Certification. (In Progress)

University Club Leader.

AWARDS

WCU National Honor Society

Award- Academic success.

WCU Organization of the Year:

CatWalk Fitness- 106 hours of

community service.

LANGUAGES

English

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