Support Desktop

ABRAHAM P KURIAKOSE

** ***** ****, ************, ** 19426

Cell 267-***-**** adjbjn@r.postjobfree.com

SUMMARY

● A+, CTS and Microsoft Certified Professional with 18 + years of experience in IT Industry

● Expertise with active directory, policies, windows versions and MS office applications

● Experience in LAN Connectivity, networking, active directory and installation of software onsite and remote.

● Experience with Laptops and desktops, printers and Mobile devices

● Experience in Reimaging, migrations deployment, updates, troubleshooting and performance fix of all devices.

● Experience in configuration, Implementation of network, Security and troubleshooting

● Managed network computers, printers, and remote support for users, user profiles.

● Service now ticketing, inventory and asset management exposure.

● Video Conferencing on Microsoft teams, Circuit, Polycom, Zoom, WebEx Teams, Jabber, Skype for business for inviting participants, room systems, sharing content, messaging, calling, using SIP and H323 protocols. Familiar with Crestron air media and proximity sharing and Barco clickshare softwares.

EDUCATION

B.S Physics: University of Kerala, Kerala, India

CERTIFICATIONS

CTS Certified (Technology Specialist),

A+Certified (Hardware and Operating systems).

Zoom and Polycom video conferencing certified

MCP (Microsoft Certified Professional) :– (Enterprise, Server, Workstation, Network essentials) TECHNICAL SKILLS

Operating Systems: -MS Windows all versions, support of mobile devices apple and android. Network: Experience in areas - AD, LAN, Protocol: TCP/IP, DNS, WINS, and DHCP. Implement networking of computers, printers, IP addressing, trouble shooting, fault tolerance and backups.

Complete remote support, installations and hardware software configurations. Microsoft mail, office 365 support, performance fix, printer installs, complete Phone support. Videoconferencing, content sharing and support.

PROFESSIONAL EXPERIENCE

Project Management Institute, Newtown square PA

Tech Support Specialist 02-04-2020 -20 - 09-18-2020

● User creations account access control on Active directory, Azure active directory, License, access groups.

● Software and Hardware and network support, troubleshoot issues

● Service desk creation of tickets, supporting on MS teams and on SCCM

● Office applications, Cisco VPN, Duo and two factor authentication access issues

● MS Teams and share point, Zoom, WebEx, laptop and hardware issues Siemens Healthineers, Malvern PA 12-02-2019 - 1-10-2020 VIP Support tech

● Circuit, MS teams video conferencing for various rooms as needed, schedule, conduct and troubleshoot audio video and other issues.

● Migration and desktop support for laptops, tablets

● Inventory and assets management for fifteen VIPs.

● Supporting office 365 and mobile devices.

New Era Tech PA, West Chester, PA 07-18-2016 - 07 12, 2019 Service support tech

● Video Conferencing on Microsoft teams, Polycom systems, Zoom, WebEx, WebEx Teams, Cisco Jabber,

● Content sharing on Barco Click Share, Crestron Mercury and Cisco Proximity detection share.

● Scheduling, inviting participants and room systems, sharing content, messaging, calling, using SIP and H323 protocols.

● Monitor, troubleshoot video, audio issues of conferencing, content sharing, camera systems, codecs, and touch panels.

● Desktop, mobile, room systems, web page hosted video conferencing and CRM ticketing. Veritiv Corporation, Exton, PA 2-14-2014 - 5-21-2016 IT Service Desk Analyst International Service Desk

● IT Support for 10,000 end users, which included executives and VPs

● Complete remote support for all software and hardware issues. Responsibilities included configuring various programs and troubleshooting

● Connectivity support for VPN and support for mobile devices

● Complete Microsoft Office and email support

● Optimize performance issues

Quest Diagnostics, West Norriton PA 6-18-2012- 9-06-2013 IT Support Technician.

● Hardware and software support for Laptops, desktops printers, and phones.

● Re-imaging, migrations deployment, updates for windows XP and windows7 systems.

● Networking, connectivity, office applications support and troubleshooting Johnson Matthey, Wayne PA 8-20-2011 - 5-7-2012

IT support Analyst

● Hardware and software support for Laptops, desktops HP and industrial Zebra printers.

● Re-imaging, migrations deployment, updates, troubleshooting and performance fix of all devices.

● LAN Connectivity and networking, Installation of software onsite and remote using Dameware or windows remote desktop. AD account management for users and computers.

● Familiar with Gemini ticketing system and Help desk support. Siemens/Compucom for Cigna, Philadelphia PA 4-12-2008 – 5-12-2011 IT support Analyst

● Laptops and desktops, hardware and software support, ghosting reimaging, migrations and troubleshooting.

● LAN Connectivity and networking, Phone, printer support- closet-wiring punch down and trouble shooting

● Complete remote support for hardware and applications.

● Marimba tuner software installs and troubleshooting.

● HP Service Manager and Vantage ticketing, Asset management support. Inventory and label support Applied Card Systems, Glenn Mills, PA 4-15-2007 – 2-16-2008 Support Services Technician

● Helpdesk and remote support for internal users and over phone,

● Ticketing of helpdesk calls using Lotus Notes,

● Active monitoring of all servers and applications American Independent Insurance Company, Conshohocken PA, 7-14-1998 – 3-18-2007 Network Technician

● Network and System Support

● Installation, configuration of computers, printers and software, Support users in windows, AS400 platform, applications of Microsoft office, email and phone system. Design and implement Planetpress bulk printing processes, design pages and apply conditional logic for pages.

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