Customer Service Sales

RESUME

SULAMITHI Y*HAN ASHADE

Address:

***, ********** *.*.*, S.V.P Road,

Near Chavan Building

Ambarnath West - 421505

Mobile No: 977-***-****

Email ID:****************@*****.***

CAREER OBJECTIVE:

Looking for on organization where my capabilities get counted.

Proactive individual by nature who believes in teamwork and efficiency in work.

AREAS OF EXPERTISE:

Supervising

Ability to Manage Team of 30 or more People.

Strategic planning.

Risk assessment.

PROFESSIONAL SUMMARY:

LEAD ASSOCIATE– SME:

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals.

Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of thirty or more.

Having a proven ability to lead by example, consistently hit targets, improves best practices and organizes time efficiently.

Now looking forward to a making a significant contribution as Manager with a company that offers a genuine opportunity for progression.

WORK EXPERIENCE:

WNS GLOBAL SERVICES Pvt. Ltd.

From October-2012 – Present

For Expedia Travel Finance and Accounting Process

LEAD ASSOCIATE-SME July 2015 - Present.

BSP RECONCILIATION (BILLING AND SETTLEMENT PLAN):

PROFILE & DUTIES:

Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards

Handling new client enquiries and acting as the face of the business.

Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.

Producing accurate reports on team performance for senior managers.

Preparing daily workloads for staff & co-coordinating the daily allocation of work.

Motivating the team to achieve high standards and KPI targets.

Dealing with and resolving problems and issues which arise in Team.

Mentoring and training up junior and new staff.

Monitoring & reporting on standards & performance targets.

Team meetings: Focusing on targets & achievements in SLA

Implementing new initiatives.

Involved in the recruitment of new staff.

Praise team members and creates a positive working environment.

Ensuring all administrative and IT records are entered and updated correctly.

Handling Client Calls on weekly basis.

Preparing Presentations Slides on weekly, quarterly and yearly basis to onshore Team.

Providing prompt and accurate information on individual performance.

Handling Admin work

PROJECTS:

Reconciliation for 41 IATAs for Expedia, Ebookers, Egencia and Mr. Jet Travel.

Ticket Rejection Process / Credit Card Recharge Process.

Refund Application Process.

Korea Reconciliation and Remittance Process.

India Low cost Carrier Process(Go Air, Indigo and Spice Jet Airline)

Travel Fusion Reconciliation.

Consolidator Reconciliation of Japan Fness.

Korea Domestic Carrier Reconciliation

ACHIEVEMENTS:

Started with pilot batch and streamline the process.

Received an award for best former in training.

Received award as a star performer in team.

Got league of champions.

WNS Certified Trainer in the year 2017.

Passed Six Sigma Certification in the year 2017.

KEY SKILLS AND COMPETENCIES:

Proven ability to manage through others.

Strong decision making and problem solving skills.

Able to motivate and lead others in a team environment.

Excellent communication skills, both written and verbal.

An ability to build rapport and trust quickly with work colleagues.

Able to priorities tasks and workloads in order of importance.

Track record of delivering results with deadlines.

ACADEMIC QUALIFICATIONS:

Completed T.Y.B.Com with Second class Marks from university of Mumbai in the year 2005.

H.S.C. Passed with Second Class Marks from S.I.C.E.S COLLEGE in the year 2002.

Completed Primary & S.S.C. class education from Bethel Church High School with Second Class Marks in the year 2000.

PROFESSIONAL:

Micro soft office, Excel 2010, Tally, D.T.P

Successfully completed a certified course of Diploma in International Tours and Travels from I.I.T.C. Thane.

CRS System: Galileo, Amadeus, Sabre, World span

PREVIOUS WORK EXPERIENCE:

2010-2012: Sutherland Global Service Pvt. Ltd. for the Past 2 years 4 months as an OFFICER.

Duration: 20th May 2010

Job Profile:

Quality Checker of Sales Team for QATAR AIRWAYS

Quality of Other Airline Exchange and Reissues Tickets.

Quality of Exchange, Reissues, Child and Infant Tickets.

Checking Operating work.

Checks on Fare Revenue and fare basis captured for the Tickets.

Exporting from the Oracle Discover text file and extracting into excel.

Preparing daily work report and submitting to the leaders on daily basis.

Handling queries on Talisma. (Application Tool)

Stock on hand Reconciliation.

Handling emails of clients on pending matters and queries with the concerned authorities till Final SLA of Reconciliation.

2008 – 2010: Worked in WNS Global Service Pvt. Ltd for 2 Years 4 months

JOB PROFILE:

As a Customer Service Associate and Quality checker of Sales Team for Virgin Atlantic Airways.

Primes, Exchanges Tickets

Other Airlines Tickets

PERSONAL DETAILS:

DATE OF BIRTH : 20th June ‘1985

GENDER : Female

MARITAL STATUS : Married

RELIGION : Christian

NATIONALITY : Indian

LANGUAGES KNOWN : English, Marathi, Hindi & Telugu

HOBBIES : Listening to music.

PLACE: Mumbai

(SULAMITHI. Y. ASHADE)

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