Receptionist /reservationist

or

THEMBEKA SHANGE

PROFILE

Iam self disciplined 31 yeax old ambitious woman who is prepared to achieve

desired goals of the job description .1 am a hard worker, self motivated, goal

oriented individual who is always looking for a challenge to enhance my skills

and knowledge

CURRICULUM VITA

Contact Number 708*-***-****

:K 248 Ntengu Road

KwaMashu

4360

Address

Email Address : thembekashangel @gmail.com

Identity Number : 871**********

Driver's License : Code 10 (C1)

Marital Status : Single

EDUCATIONAL QUALIFICATION

: Ngabakazulu Comp High School

} Last School Attended

Highest Grade Grade 12 [Senior Certificate]

Year : 2006

TERTIARY EDUCATION

Name of Institution : Computer College of South Africa

Course ; Computer & Administration

Year Obtained : 2008

WORK EXPERIE:

: Gooderson Beach Hotel

‘oservationist

Name of Company

Current Position

Duties

- Booking system Apex & Medalilion

- Accountable for a teservationist duties

Ensuring all emails are responded to building rates

Collection of cash, credit card and electronic payments

Communicate reservation details to front desk

- Follow up on provisional bookings

- Process and reconcile banking

= Send out performance invoices

Manage and book international and domestic groups

Ensure rooming list are uploaded

Process refunds

Achieve budget

Check reservation activity report

Ensuring all website reservations are on the system

Duration :2018- 2020

Previous Position : Receptionist

Duration 1 2012-2014

SKILLS AND COMETENCIES

- Time Management

- Office Administration

- Service Excellence

- Hard working

- Proactive

- Professional

Telephone skills

Computer skills [Microsoft word & Ecel]

- Flexible & trustworthy

- Decision making

HOBBIES AND INTEREST

- Reading

- Travelling

- Socializing

REFERENCES _

:Fhandeka Dube

Contact Person

Position : Front Office Manager

Contact Number 079*******

Contact Person : Petra Porter

Position : General Manager

Contact Number :083*******

SENIOR CERTIFICATE

Awarded to

THEMBEKA SHANGE

identity number

jentity numb 877**********

Subjects passed

Council fer Buality Assurance in ®eneral

; aad Further Chucation and Craining

' ésiluku + First Language

English : Second language te E

i Biology - SF

{ Geognaphy = 5

i Business Economics Soe

: Travel and Towriam BOE

i Aganesate ~ 5

ENDORSEMENT

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NAM: THEMBEKA SHANGE

COURSE CERTIFICATE IN COMMERCE & COMPUTING

SPECIALISATION: COMPUTERS & ADMINISTRATION

STUDENT NO, 2101/CADIZ007

DATE OF ISSUE : 11 Febreary 2908

SUBJECT

; BUSINESS COMMUNICATIONS

INFORMATION SYSTEMS

MICROSOFT wiNDOWS

MICROSOFT WORD

MICROSOFT EXCEL

E MICROSOFT ACCESS

MiCROSOFT POWERPOINT

OFFICE MANAGEMENT

[HUMAN RESOURCE MANAGEMENT

{PUBLIC RELATIONS _

ISSUED WITHOUT ANY ERASUP

COMPUTER COLLEGE

GF

SOUTH ABRICA

Ragisteread

Department of Gducntio:

AERICA (PTY UU. REG NO 2004/0RErEEIO

NEN JOCD Tel; 0B) 305 3889 FAX OE AOS 8574

COMPUTER! COMLEGE Sau!

‘xconinatior Enquinles PO BOX 23:

CERTIFICATE

OF

COMPLETION

THIS 1S TO CERTIFY THAT

THEMBEKA SHANGE

1.D NuMBER: 871**********

HAS COMPLETED THE f MONTH ATTITUDINAL TRAINING IN

GRAHAMSTOWN

FROM

W/11/2011

AND THE 6 MONTH IN-HOUSE TRAINING

Ar

BEACH HOTEL TRUREAN,

FROM)

Contact this candidate