Patient Assistance Manager, C0hT

DEBORAH J. BROWNLOW

940-***-**** ********************@*****.***

Quanah, TX 79252 linkedin.com/in/deborah-brownlow

MANAGER

A professional driven by results, possessing strong communication skills, and one who has the ability to analyze data to locate process inefficiencies and revenue leaks, whether due to human error or information shortage. An individual with 10+ years experience working and managing associates remotely. Challenges are welcomed and looked forward to, and I bring high energy and positivity to the work place, focusing on possibilities and not probabilities. A person who consistently strives to learn and master new tasks. Open to opportunities in the Lubbock, Amarillo, Abilene and Wichita Falls, Texas area.

AREAS OF EXPERTISE

● Teambuilding and Supervision ● Staff Development and Training

● Contract Negotiation to Improve P&L ● Customer Relationship Management

● Cost Containment to Improve P&L

PROFESSIONAL DEVELOPMENT

IT Support Professional Certificate in progress expected completion June 2021

PROFESSIONAL EXPERIENCE

Pharmacy Healthcare Solutions, 07/2013 - 09/2020

Manager, PAS

Manager, Patient Assistance Services, assisted in managing the overall operation of the Patient Assistance Division by actively participating in activities related to financial and divisional growth and personnel management. Actively participated in the creation of policy and procedures, best practices, and writing job descriptions. Assisted with quality control and program compliance through routine audits of associate outputs to identify and correct procedural errors.

Manager, Alternate Care, Quanah, Texas 6/2009 - 7/2013

Managed the overall operation of Alternate Care Division through implementation of patient assistance activities specifically related to mental health medications. Participated in activities related to financial and divisional growth, and personnel management.

Positioned San Diego County Mental Health Services to the #1 ranking patient assistance account

Improved patient assistance recovery from $1.5M in fiscal year 2007-2008 to $3.0M in fiscal year 2008-2009

Improved patient assistance recovery from $3.0M to $4.5M in fiscal year 2009-2010

Completed RFP response and acquired new business with County of Orange Mental Health Services

Regional Reimbursement Coordinator, Wichita Falls, Texas 9/2001-6/2009

Management of the day-to-day operations of patient assistance services for oncology and inpatient medications for assigned locations. Participated in the implementation and set-up of new accounts, including recruiting and training of newly hired associates.

Reimbursement Analyst, Wichita Falls, Texas 9/1999-8/2001

Managed the day-to-day identification of patients potentially eligible for patient assistance services and completing the necessary paperwork to facilitate their acceptance into available programs. Maintained accurate records of program enrollment, monitored and processed refills as necessary, ensured that accounts were credited accordingly, and maintained all billing records.

United Regional Hospital System, Wichita Falls, Texas 5/2005-5/2007

Pharmacy Buyer

Responsible for the daily ordering to replenish pharmacy inventory. Assisted with daily cart-fill and robot restocking as needed. Reconciled and entered all invoices into accounts payable system to generate purchase order numbers. Assisted with annual inventory process.

Quanah Parker Nursing Center, Quanah, Texas 1/1997-1/2000

LVN Charge Nurse/Nurse Aide Training Coordinator

Charge nurse working the floor providing direct patient care, including wound treatment, medication administration, assessments, and management of nursing assistants. Duties also included the management and instruction of a nurse aide training program for Certified Nursing Assistants.

EDUCATION

Master Business Administration, Health Systems Management

Grand Canyon University, Phoenix, Arizona

Bachelor of Arts – Political Science/Criminal Justice

Midwestern State University, Wichita Falls, Texas

Associate of Arts – General Studies

Vernon College, Vernon, Texas

LICENSES & CERTIFICATIONS

Certified Pharmacy Technician - Cert # 120852 TSBP Exp. 08/31/2022

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