Andrew Bilancioni

980-***-****

**** ******** **, ******, **, 28110

adjbd6@r.postjobfree.com linkedin.com/in/andrew-bilancioni-a217a99b

CERTIFICATIONS

CompTIA A+ ce May 2020

CompTIA Network+ ce December 2020

EDUCATION

DeVry University

Bachelor of Science in Telecommunications Management May 2004

SKILLS

Creating user account, groups, and implementing group policies in Active Directory

Designed home network file sharing server with RAID arrays

Installed different flavors of Linux and Windows in a virtual environment

Wireless network security, optimization, and troubleshooting

Remotely configured gaming server files and firewalls

EXPERIENCE

Dominos Pizza - Matthews, NC

Driver/Trainer December 2017 to Present

Take customer phone calls and input their orders into a POS system

Remain composed handling customer complaints in a fast-paced, high stress environment

Coach employees on proper customer service, latest company protocols, procedures, and POS systems

Olympia Chimney Supply - Monroe, NC

Warehouse Manager November 2014 to June 2018

Responsible for maintaining, troubleshooting, upgrading and day to day support of LAN, ISP connectivity with Cisco routers and all employee Windows systems

Interfaced with Macola ERP database to update and modify $1.5 million of inventory

Collaborated and worked well with customer service reps and customers to achieve high levels of customer satisfaction

PakSouth - Charlotte, NC

Warehouse Manager May 2008 to July 2014

LAN installation of Dell PC’s and network device configuration in Windows environment including general network and PC maintenance

Interacted with all local customers to build and enhance customer relationships

Trained new hires and worked closely with manufacturing and sales departments

Raw Bar - Chicago, IL

Bartender/Assistant Manager May 2004 to May 2008

Trained new hires on company procedures and POS systems

Greeted, entertained, and mixed drinks for clientele

Built positive relationships with customers

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