Team Administrator

Sherwin Capua Gutierrez

Email : ****************@*****.***

+974-******** / +63-925*******

CAREER OBJECTIVE

Any position that will utilize my capabilities and skills towards the success of my career, to be able to obtain unequaled experienced towards growth that will provide the possibilities of progress towards a wider scope of responsibilities.

To find a responsible and demanding job and apply my learning and training acquired from my education and give the best possible service for the success and progress of the company. EXPERIENCES

Devere Group Doha – Doha, Qatar

Team Adminstrator

April 2018 – December 2020

Manages the financial team’s daily activities.

Ensure that proper documentation and paperwork are submitted and compliant to financial institutions regulations.

Make calls and queries to different financial institution to sort any outstanding requires to passed compliance.

Provides and ensure customer service satisfaction is met with in company’s standard. Australia New Zealand ANZ Bank

Pension Investment Consultant

June 2017 – April 2018

ANZ Financial Planning Research Team

Conduct research work for client’s superannuation, insurance, investment to their respective providers.

Collect, submit data gathered from providers that needed by ANZ financial planners to make sound financial advice.

Does Administrative work, data entry, data collection. ANZ Smartchoice Superannuation Team

Answer member/s inquiry for their superannuation accounts.

Submit cases like death claims, financial hardship claims of member for review in terms of accessing their super fund.

Coordinates with various ANZ department for the quick resolution of their request in terms of active claims for review.

Make sure that security of member account is maintain. Contact Centre Officer (Singapore Contact Centre)

February 2016 – June 2017

Inbound Officer:

Assist customer’s request and inquiry on their ANZ account (Credit Card, Loans, Savings Deposit Account).

Helps in providing sound resolution to customer’s problems on their specific bank account.

Promotes company’s ideas and values in each customer interaction by giving excellent customer service.

Outbound Officer:

Does outbound call back to customers to inform the result of their cases on their account.

Make sure that a call back will be made to our customer within the promise turnaround time.

Assist fellow officer in relaying and conveying result of the cases that they are handling to our customers.

Promotes and adhere to the standards given by the company on basis of excellent customer service. CONVERGYS PHILIPPINES

Customer Service Representative

September 22, 2014 – December 21, 2015

SEARS.COM

September 21,2014 –December 28,2014

Helps customer inquiries with the Sears.com Website.

Assist and resolve customers having problems with their orders.

Provide analytical resolution in a fast and efficient way in adherence to company policies.

Process customers orders through Sears.com.

GENERAL MOTORS ONSTAR

January 12, 2015- December 21,2015

Part of inbound sales team.

Advise suggest and sells correct subscription to our subscribers for the emergency and security of their vehicles.

Sells hands free calling minutes and data to be downloaded to the vehicle.

Handles in depth walk through for our website Onstar.com and helps with other customer related inquiries.

STELLAR PHILIPPINES

Customer Service Representative

December 17, 2007 – September 22, 2014

Does directory assistance for Bell Canada account.

Assist customers in providing correct listings they are looking.

Provide good customer service by giving them great call experience in every call they make.

Provide fast and efficient service in addressing our customers needs. CITY GOVERNMENT OF MEYCAUAYAN

City Planning and Development Office

January – August 2007

Handles processesing of permit approvals.

Inputing, encoding of datas.

Doing research works on City backgrounds and City ordinances.

Onsite inspection of businesses subject for approval on land use and zoning.

Drafts building plans needed by City Government. EDUCATION

MAPUA INSTITUTE OF TECH. B.S. ARCHITECHTURE

Intramuros, Manila 1994 - 1997

ST. MARY’S COLLEGE SECONDARY EDUCATION

Meycauayan, Bulacan 1990 – 1994

ST. MARY’S COLLEGE PRIMARY EDUCATION

Meycauayan, Bulacan 1992 - 1990

SPECIAL SKILLS

Proficient in oral and written communication skills, creative, efficient team player. strongly work motivated. Flexible and work motivated, computer literate with knowledge in Microsoft applications. PERSONAL INFORMATION

Full name : Sherwin C. Gutierrez

Nickname : Yeng

Age : 40 years old

Date of Birth : May 15, 1977

Place of Birth : Meycauayan, Bulacan

Nationality : Filipino

SSS No. : 33-77411966-4

TIN No. : 219-278-263

CHARACTER REFERENCES:

Craig Thomas Dunleavy – Country Manager – Devere Group Doha +974******** Christopher John Douglas – Senior Consultant – Devere Group Doha +974-******** Niall Hourihan – Area Manager – Devere Group Doha +974********

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