IT HELP DESK

LANDON CALCUTT

Americus, GA 224-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

United States Navy Veteran and Intelligence Specialist with an Active TS/SCI Clearance and extensive background in computer systems, databases, and reports seeking to utilize skills in an IT Specialist role. Adept in computer hardware repair, remote troubleshooting, and electronic records maintenance. Currently working towards various IT infrastructure certifications to enhance knowledge of network security and technical troubleshooting best practices.

SKILLS AND ABILITIES

Technical Support

Remote Assistance

Laptops and PCs

Hard Drives

Peripheral Devices

Mobile Devices

Networking Principles

Issue Diagnostics

LAN/WAN

Windows 10

Linux

Virus Protection

Customer Service

Problem Solving

Rapport Building

Attention to Detail

Continuous Learner

Effective Communication

EDUCATION AND CERTIFICATIONS

In-Progress

ITIL v.4 Foundations CompTIA A+ CompTIA Network+ CompTIA Security+ Certifications

Computer User Support Specialist Program ACI Learning 2021

PROFESSIONAL EXPERIENCE

Intelligence Specialist United States Navy Reserves June 2020-Present

Provide input to and receive data from computerized intelligence systems ashore and afloat to collect sensitive and confidential information on foreign entities, resulting in improved support to active duty components

Maintain intelligence databases, libraries, and files for accurate reporting and documentation storage for multiple agencies and departments

Prepare planning materials for photographic reconnaissance missions analyze the results, prepare reports

Missile Technician United States Navy June 2012-May 2020

Maintained operating efficiency of electrical distribution panels, switches, switchboards, controllers, voltage regulators, current transformers, rectifiers and voltage transformers within the fleet ballistic missile weapons systems

Operated and maintained digital computers, resulting in a 99.9% operational readiness during 7 patrols on the USS Tennessee

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