HR Administration

Masha Mookram

**** ****** *****, ******, ******** 73003

918-***-**** Email: *****.*******@*****.***

Summary

Approximately [5] years Administrative/Clerical experience

Approximately [4] years experience in Human Resources – Recruitment, Employee Benefits, Compensation & Payroll (using Oracle HR), Immigration (Work Permit, CSME processes) etc.

Well-organized, self-motivated individual with ability to rapidly learn new tasks.

Track record for consistently meeting goals, delivering a high level of job performance and going above the job functions.

Proven ability to build strong customer/client relationships.

Experience using various software – Oracle, SAP Business 1 & EZPay

Ability to multi-task in a fast paced environment effectively meeting deadlines.

Working knowledge of handling Industrial Relations issues and employee grievances

Delivering high customer service gaining customer satisfaction.

Professional Experience

Royal Castle Limited

Human Resource Officer March 2011- July 2012

Processing Warning, Suspension and Termination/Dismissal letters to all employees based on companys disciplinary process.

Processing of monthly payroll using EZPay software; calculations for overtime, allowances, issuing employees pay slips, calculation of shortages and any other deductions for employees. Entering data on Ezpay and running payroll reports; uploading on EFirst for salaries to be processed

Assist in the process of Weekly payroll (when needed) – calculating of time sheets, overtime, shortages etc.

Processing weekly reports after payroll is processed – payroll register, deduction/earning reports, journals and then posting of payroll.

Completing and filing of NIS employees forms: Maternity, Sickness and Injury, Application for NIS Numbers etc

Processing employee contracts for weekly and monthly paid and contractors

Updating employee data on EZ pay software for recording

Preparation of job, promotion and any other employee letters

Lend administrative assistance in the processing company’s group health and life insurance plan; processing and follow ups of claims, additions, deletions and changes etc

Issuing uniforms to all staff; inventory of uniform stock, reorders and changes etc.

Deal with all incoming employees queries from all outlets: District Managers, Managers, Supervisors and CSRs etc

Maintaining and updating all employee files

Filing of employees information and maintenance of employee files

Attending Industrial Court matters regarding RCL and employees or Union

Assist in the planning of all company events – sports and family day, Christmas function, anniversary functions, awards functions etc.

Assist in training sessions – scheduling, preparing packages etc

Doing CSR’s quarterly incentive reports for recommendations and incentive payments

Workmen’s compensation – completing of relevant documents/reports and filing as well as calculating earnings for employee during period of incapacity.

Public Liability claims – completing and filling out forms as well as follow ups

OSHA forms – completing and filing in accordance with incidents/accidents within outlets.

Lend assist to the HR Manager and other Senior Managers to ensure efficiency is maintained within the operations of Royal Castle Limited

Courts (UNICOMER) Ltd

HR Assistant – (Temporary) June 2010 – October 2010

Short List applicants for various positions based on entry level qualifications and experience

Schedule interviews with candidates and panel members accordingly

Conduct interviews for various positions with the organization

Conduct exit interviews with employees and update spreadsheet for reports

Assist with the administration of employee medical claims processing

Telephone pre-screening of applicants for senior positions

Filing of all incoming documents to relevant employees files for the Lucky Dollar outlets

Prepare new employees packages and distribute to employees and dept. managers

Perform any other duties as and when required to ensure efficiency the HR Dept.

Caribbean Analytical Services Limited – Pt Lisas Industrial Estate

Supervisor November 2008 – June 2009

Service walk-in sales clients in Retail Store (using SAP Business 1)

Preparation of Proposals and Marketing plans for the Retail Store

Perform sales & quotations for customers (credit & cash customers) (using SAP Business 1)

Drafting and implementation of store processes, forms and procedures to be utilized by Customer Service Representatives & customers

Manage sales team to ensure sales targets are met

Overseer the re-stocking and re-organizing of items on shelves

Manage Inventory Control of Retail Store and Workshop (using SAP Business 1)

Assist in the marketing of the Retail Store with customer promotions, discounts and visiting customers within the Industry and environs.

Perform any other duties as and when required to ensure efficiency of customer service in the Retail Store.

The University of Trinidad & Tobago – Pt Lisas Campus

Human Resources Assistant II

May 2005 – November 2007

Generate all Payroll (Regular, Part-time & Temporary) using Oracle HR software

Application & processing of all Work Permits; VISA Waivers, CSME and other Immigration matters regarding incoming International Employees (Short term and long term employment)

Interview assessments of incoming Clerical, Administrative, Part Time staff to UTT

Preparation of employment contracts – full time, part time, temporary, consultants, managerial, executive etc using terms and conditions approved by management.

Preparation of Interview assessments packages for panel members prior to interviews

Preparation of Interview Reports; Reference Checks, Employment Recommendations, etc based on current salary scale of UTT.

Assist the Senior HR Officer with weekly and monthly employee reports for the Chairman’s Office.

Handle employee salary queries regarding staff integration and all other employee salary matters (salary differences, gratuity payments, additional benefits payable to employees etc)

Issue Job Letters to all employees based on requests

Preparation of documents for staff deductions pertaining to vehicle allowances.

Assist with distribution of employee performance evaluations (probationary and annual appraisals)

Assist with the Employee Benefits Plan – Group Medical (New employees joining, processing medical claims, changes to employee information etc)

Assist with daily tasks as and when required by the HR Staff and Manager, Employee Relations.

Assist with processing of Educational Assistance for employees (processing payments upon relevant approvals, contracts to be signed by employees and cheques to be issued to employees schools etc)

Perform any other duties as and when required by Dept Heads.

special PROJECTS/assignments

The University of Trinidad & Tobago – Pt Lisas Campus

Liaison Officer August 2006

Booking and confirming all flight and hotel arrangements for 12 International Indian Delegates;

Planning of daily activities and schedule for each candidate;

Assisting with presentations of each candidate to Senior Managers and Professors with UTT.

Nightly up date meetings and prep-talk for all delegates;

Distribution of honorarium and other documents upon entering Trinidad;

Planning and organizing of all tour guide trips to UTT Campuses & other environs;

Ensured hotel met with each delegates requirement;

Liaison with all delegates and UTT employees;

Ensuring all accuracy on hotel bills daily;

Dealing with all Immigration matters arising from delegate’s arrival and departures.

On 24 hour call to all delegates while staying at hotel.

Education

Diploma – Human Resource Management (2012)

AIBA via distance learning at CTS College of Business & Computer Science

Professional Certificates:

Professional Certificate – Psychology (Completed) - B

Institute of Tertiary Tutors

San Fernando.

Professional Certificate – Human Resource Management (Completed) - A

Institute of Tertiary Tutors

San Fernando.

CXC O’ Levels 1999

Carapichaima Senior Secondary School

CERTIFICATIONS

The University of Trinidad & Tobago:

Technical Skills & Report Writing (Certificate – Grade B)

Business Professional Protocol Training (Certificate)

HRMTT – HR Oracle Training (Certificate)

references

To be furnished upon request.

Contact this candidate