Technical Support Engineer

MARCELO HENRIQUE DE SALLES

São José dos Campos – SP - Brazil 52 years old

Phone: +55-12-981**-****

E-mail: *******.******@*****.***

LinkedIn: https://www.linkedin.com/in/marcelo-h-salles EDUCATION

B.S. Aeronautical Engineering - 1992

Instituto Tecnológico de Aeronáutica - ITA - São José dos Campos – SP Internal Combustion Engines – SAE Brazil – 2011

LANGUAGES

w English – Fluent

PROFESSIONAL EXPERIENCE

1999 - 2020 – EMBRAER – Empresa Brasileira de Aeronáutica S.A. Position: Customer Support Engineer.

2018 – 2020 – Technical Support Engineering.

w Technical support on propulsion and fuel systems to customers, suppliers (Rolls Royce, GE, Pratt Whitney and Safran) and Embraer internal areas such as engineering, RTS – return to service, technical publications, flight test, quality, programs and suppliers management. w EJets 190 E2 winter operations flight test campaign team member in USA. w Entry into service team member for EJets 190 E2 at Widerøe in Norway – 3 tours. 2015 - 2017 – Technical Support Engineering. EJet E2 customer support development. w Maturity in Operation product requirements management. w Installation project design monitoring.

w FRACAS (failure reporting, analysis and corrective action system) on Flight Test Campaign. w Customer Support guidance on design conception, CMC (central maintenance computer) development, GSE (ground support equipment) development and airplane MEL/CDL (minimum equipment list / configuration deviation list) development. w Maturity campaign for components, software e system integration. 1999 – 2014 – Flight Operations Engineering Support w Operational technical support to European operators, suppliers and Embraer internal areas such as engineering, airplane delivery, technical publications, flight test, quality, programs and suppliers management.

w Analysis of technical documentation from Embraer and other airplane manufacturers. w Development of operational manuals and other technical documentation. w Direct support to several European Embraer airplane operators, including on site visits. w Focal Point for technical issues related to the operation of Embraer airplane systems such as propulsion, auxiliary power unit (APU), fuel, fire protection, electrical and environmental. w Airplane electronic flight bag development.

MARCELO HENRIQUE DE SALLES 02 1996 - 1999 - Cerâmica e Velas de Ignição NGK do Brasil Ltda Position: Technical and Commercial Representative (sales department – OEM and retail). w Support to automaker FIAT Automóveis S.A. on issues related to NGK on the following departments, among others: commercial, engineering, quality control and technical assistance. w Volume control of NGK parts. Sales forecast.

w Support to the development of new products for this automaker. w Support to NGK planning and control of production processes. 1996 - Mannesmann Demag

Position: Engineer IV (industrial compressors cell / spare parts sales team). w Technical support to customers and suppliers.

w Support on the development of sales proposals.

1994 - 1995 - Iochpe Maxion - Divisão de Componentes Automotivos Position: Product Engineer.

w Analysis of technical documentation.

w FMEA.

w Development of product technical documentation.

w Design review.

w Technical support to costumers, suppliers and factory. w Development and follow up of prototypes and tests. 1993 - 1994 - Fuji Electric Nordeste S/A

Position: Application Engineer (frequency inverters section). w Specification of frequency inverters for industrial application. w Development and presentation of seminars about inverters to costumers. w Technical support to costumers.

w Start up of systems powered with inverters.

w Design of electrical panels using AutoCad.

INTERNSHIP

1992 - EMBRAER S/A.

w Analysis of the operational cost of airplane systems. w Analysis and determination of the factors associated on the choice of alternatives of a given system. w Analysis and determination of the company sectors associated with airplane systems. w Development of the technical report “Metodologia para Análise de Alternativas de Implementação de Sistemas Aeronáuticos”.

2008 - EMBRAER S/A.

w EFTC – Embraer fleet technical center teams: propulsion, environmental systems, interior, landing gear and mechanical systems, flight controls, avionics and electrical systems. MARCELO HENRIQUE DE SALLES 03 COURSES

w 1993- Electrical motors specification (WEG Motores). w 1993- Frequency Inverters (Fuji Electric Nordeste S/A). w 1995- Project and process FMEA de Projeto; ISO 9000 regulations (Iochpe Maxion Div. Comp. Autom.).

w 1996- AVSQ’94 regulations (Cerâmica e Velas de Ignição NGK do Brasil Ltda). w 1997- Ignition and Injection Systems (Cerâmica e Velas de Ignição NGK do Brasil Ltda). w 1999 - Performance and Weight and Balance Course (Embraer). w 1999 - Flight Operations Engineering (Embraer).

w 2000 - Performance Engineering Fundamentals (Boeing). w 2001 - Performance Engineer – Operations Course (Boieng). w 2001 - IATA Airline Management Integration Course – (Embraer). w 2002 - Communication skills – (Embraer).

w 2002 - Negotiation skills – (Embraer).

w 2004 - FOEC 170 – Flight Operations Engineering Course EMBRAER 170/190 (Embraer). w 2004 - CBT – Computer Based Training EMBRAER 170/190 (Embraer). w 2004 - EMBRAER 170/190 engine and APU (Embraer). w 2005 - GE CF34-10E engine series – Line Maintenance (GE). w 2006 - Rolls Royce AE3007A engine series – Line Maintenance (Rolls Royce). w 2006 - Safety Assessment of aircraft systems (Embraer). w 2007 - EMBRAER 170/190 electrical systems (Embraer). w 2008 - EMBRAER 190 B1/B2 line and base maintenance. (Embraer). w 2012 - Management of small and medium projects. (Embraer). w 2015 - Python (on-line)

w 2020 - Pratt Whitney PW 1900 engine (Pratt Whitney).

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