Customer Care Sales Representative

KENNEDY OTIENO OMONDI

P.O. BOX ***** – **

AKALA.

TEL: 077*******.

EMAIL: ****************@*****.***

1. PERSONAL DETAILS

Date of Birth: 5th August 1994

Marital status: Single

Nationality: Kenyan

ID NO: 30967662

Gender: Male

2. CAREER OBJECTIVE

Having finished my degree inENGLISH, LITERATURE AND INFORMATION TECHNOLOGY, I am obliged to work as part of adynamic team in a reputable firm where hard work and sincerity are appreciated to promote customer service and relation skills while expanding companywide knowledge to meet office oriented goals. Areas covered in my course work include, Web design and publishing, Database Systems, Human Computer Interaction, Information System Analysis Design, Computer Organization Management, Communication skills among others.

3. ACADEMIC QUALIFICATIONS

JAN 2014 – AUGUST2017:DEGREE IN ENGLISH, LITERATURE AND INFORMATION TECHNOLOGY.

INSTITUTION JARAMOGI OGINGA ODINGA UNIVERSITY

OF SCIENCE AND TECHNOLOGY - BONDO

FEB 2013- DEC 2013: COMPUTER PACKAGES

INSTITUTION PARESH COMPUTER SYSTEMS- KISUMU

FEB 2009 NOV 2012: KENYA CERTIFICATE OF SECONDARY SCHOOL GRADE: B-(MINUS)

INSTITUTION LUBINU BOYS HIGH SCHOOL- MUMIAS

JAN 2000 – NOV 2007: KENYA CERTIFICATE OF PIMARY EDUCATION MARKS: 301

INSTITUTION AGBON JUNIOR ACADEMY- NAIROBI

4. WORKING EXPERIENCE

APRIL 2017 - JULY 2017: CUSTOMER CARE AND SALES REPRESENTATIVE <PART TIME JOB WHILE IN SCHOOL>

INSTITUTION NELMA COMMUNICATIONS LIMITED - NAIROBI

SEPTEMBER 2017 – SEPTEMBER 2018: CUSTOMER CARE REPRESENTATIVE

INSTITUTION TELKOM KENYA.

OCTOBER 2018- FEBRUARY 2019: CUSTOMER CARE REPRESENTATIVE

INSTITUTION MULTICHOICE (DSTV AND GO TV)

HORIZON CONTACT CENTRE – NAIROBI

MARCH 2019 DECEMBER 2019 : TEACHER

INSTITUTION ST. GABRIEL YOUTH COMMUNITY CENTRE- NAIROBI

JANUARY 2020 TO DECEMBER 2020 : ICT ASSISTANT,TRAINER AND TEACHER

INSTITUTION GOOD HEARTS ORGANISATION

5. ACHIEVEMENTS

SUCCESSFULLY COMPLETED TRAINING IN CUSTOMER CARE SERVICE

AT HORIZON CONTACT CENTRE- NAIROBI AND TELESALES AGENT AT PLATINUM CREDIT LIMITED

6. INTERESTS

FOOTBALL

TRAVELLING

SINGING

ATTENDING EDUCATIONAL PROGRAMMES

7. REFEREES

1.PROF CHRISTOPHER GOR

DEAN OF STUDENTS

JARAMOGI OGINGA ODINGA UNIVERSITY

P.O. BOX 210- 40601 BONDO

TEL: 072*******

***************@*****.***

2.MR. RAPHAEL MITO

DIRECTOR

ST. GABRIEL COMMUNITY CENTRE

P.O. BOX 123**-***** NAIROBI

TEL: 072*******

3.MRS. JULIET BWIRE

QUALITY TRAINER AND ANALYSER

HORIZON CONTACT CENTRE

P.O. BOX 3027- 00506 NAIROBI- KENYA

TEL: 072*******

CURRICULUM VITAE

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