Technical Writer
Resume:
Nadia F. Ismael-Trivinio
Lagro Subd. Novaliches,
Quezon City
Tel.No.9367747
cell# 091********
********@*****.***
Personal Information
Name : Nadia F. Ismael Sex : Female Birthday : 01/24/78 Birthplace : Quezon City Status : Married Citizenship : Filipino Religion : Islam Educational Background
1996 -1998 B. S. in Computer Science
AMA Computer College
Project 8, Quezon City
1994 – 1996 International Studies
Miriam College
Katipunan, Quezon City
1990 – 1994 High School
School of St. Anthony
Lagro, Quezon City
1982 – 1988 Elementary
School of St. Anthony
Lagro, Quezon City
Employment Background
Jan 2017 – December 2019 Technical Writer
Asiapremiere BPO
• Creates Manuals, user guides, SDLC Technical Documentation for the project • Assists in Project Management
• Provides documentation for the team
Jan 2016 Dec 2016 Technical Writer
Orix Metro Leasing (Metrobank)
Job Responsibilities:
• Creates Manuals, user guides, SDLC Technical Documentation for the project • Assists in Project Management
• Performs QA documentation for the team
April 2012– October 2015 Courseware Developer
Trend Micro
Job responsibilities:
• Creates, develop and edit IT content textbook references used for training support engineers.
• Transform existing textbooks materials to manual style guides
• Edit/Maintains textbook content according to the Trend Micro standards. July 2009– July 2011 Technical Writer/Course Developer EMCI/ESS Manufacturing (Inno Data-Isogen)
Job responsibilities:
• Design and develop e-learning content and technical storyboard.
• Maintain course development standards and processes.
• Collaborate with Courseware Developer and SMEs to develop high quality online course materials.
• Performed instructional design quality review on projects. May 2007 – July 2009 Technical Writer
EMCI/ESS Manufacturing
(Inno Data-Isogen)
Job Responsibilities:
• Update the technical content of the Technical Writing Project to incorporate new product information.
• Communicate with the product developers/or the information architects designated by the Technical Writing Subject Matter Experts (SME) for the product to ensure the technical information is complete and accurate.
• Ensure that their updates are compliance with the editorial and style. requirements identified by the customer.
• Other duties assigned by the Superior.
February 2004 -June 2007
Job Responsibilities
Owner/Manager
KompyuterDatNet Internet Café
• Monitors and handles the day-to-day operation of the Internet café.
• Performs troubleshooting/maintenance of the computer. • Assures the customer satisfactions were met.
• Performs daily accounting of the café.
November2002 – January 2004
Job responsibilities:
Hardware Technical Support
Contact World Inc. (former Client Logic)
• Responsible for providing technical support via phone to end-users and Dell client. contacts.
• responding to IT infrastructure and application-related inquiries, problems and issues; problem resolution.
• Providing feedback or follow up to end-user/Contact World management. January 1999 – October 2002
Technical Support Engineer Asiagate
Networks Inc.
Job responsibilities:
• Monitors performance of Linux-based servers.
• Technical documentation for network planning, design and implementation.
• Developed/ Maintained WAP sites (HTML/WML).
• Provides Technical support and customer service over the phone.
• Makes sure of the customer satisfaction per service Character References
Anthony Sherwin Elum
Sr. Senior Trainer
Trend Micro Inc.
Mary Rose Nieto
Project Manager
San Miguel Inc.
Special Skills
Excellent in English communication skills in both oral and written Excellent people skill, MS Office Word
American Accent trained
Knowledgeable in Internet Outlook 4/5/2000, Web Page Developer, Frame Maker, Adobe Captivate
Knowledgeable in Office Applications, Windows 95/982000/NT Prof and Millennium, XP edition, Unix, Configuration, Vista,
Knowledgeable in Programming Languages like Turbo Pascal, Visual Basic, HTML, WML, XML
Networking and PC Troubleshooting
Hardware and Software Installation
Knowledgeable in Adobe Professional, Adobe Framenaker, Adobe Captivate version3 and 4, Arbortext, Documentum, MS Visio
Nadia F. Ismael -Trivinio
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