Time keeper and well organized

AREAS OF EXPERTISE

Guest satisfaction

Serving meals

Up-selling food and drink

Hospitality

Health & safety

PERSONAL SKILLS

Desire to succeed

Winning work ethic

Competitive mindset

Communicating

Attention to detail

PERSONAL DETAILS

EMAIL:adjb1a@r.postjobfree.com

Tel: +971*********

PASSPORT No: AK0750089

LANGUAGES: ENGLISH .SWAHILI

NATIONALITY: KENYAN

MARK KAMAU

CAREER OBJECTIVE

Friendly & courteous Server with 3years experience in Hospitality environments, Talented in creating warm friendly & welcoming atmosphere for guests and co-workers. Bring enthusiasm, dedication and exceptional work ethics so as to achieve organizational goals and objectives.

PROFESSIONAL EXPERIENCE

Clarion Hotel & SPA {5*} Dec, 2018 - Jan, 2020

Responsibilities:

Delivering outstanding food and beverage service to customers.

Taking orders from guests and offering advice on the menu.

Giving guests an accurate bill then taking payment from them in cash or credit cards.

Ensuring the Cashier Tally Sheets is accurate and any discrepancies are noted and signed by a supervisor.

Adhering to all Licensing Laws and Weights and Measure Acts.

Keeping the Place of Work and surrounding area clean and organized at all times.

Escorting customers to their tables.

Removing dishes and glasses from tables, and taking them to kitchen for cleaning.

CORE COMPETENCIES

Food & beverage service excellence

Order taker

Equipments maintenance

Time management

Computer literate

Critical thinker

ACHIEVEMENTS

Commended for multitasking in the largest and busiest section of the restaurant during peak hours.

Helped cook in cutting tasks, saving operational costs of the restaurant by the highest amount possible.

Transformed an extremely difficult customer into a patron by leveraging strengths in premium quality services.

Achieved “Employee of the Month” award for one month following superior customer service performance and customer feedback.

Maintained perfect attendance for two years in a row.

Managed the cash register accurately for three months in the absence of the cashier.

ACADEMIC & CREDENTIALS

Nairobi institute of business studies college

Diploma in hospitality management [food and beverage] 2016 - 2018

EFFORT BOYS SENIOR SCHOOL 2012 - 2015

A levels: PASSED

AWARDS

Employee of the month September, 2019

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