Assistant Customer Service
Resume:
April Hester
Torrance, CA 90501
**************@*****.***
Professional
Profile
I have a passion for the travel industry, enjoy building connections with people and I’m a natural problem-solver with more than 10 years of experience in the travel industry.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes, One Note, and Client Relationship Management (CRM) software.
Able to handle a high volume of incoming travel requests for air and hotel bookings.
Provide an exceptional level of customer support to customers.
Experience training employees
Knowledge of multiple global distribution systems (GDSs) including Sabre, Apollo, and a variety of internal tools and systems to quote, exchange and refund airline tickets.
Strong organizational skills with an attention to detail for maintaining complex records and itineraries.
Ability to type 50 - 60 words per minute.
Experienced HR assistant which includes assisting with recruiting, talent management, performance management, on-boarding and training and development and general HR needs.
Over 10 years providing outstanding customer service and travel expertise to clients.
Work History
January 2016 – Present
Travel Professional, American Express Global Business Travel
October 2014 – December 2015
Travel and Human Resources Assistant, International Medical Corps, Los Angeles, CA
December 2013 - February 2014
Travel Counselor and Independent Contractor Assistant Altour International, Los Angeles, CA
February 2013 - December 2013
Reservations Specialist, Trainer, and Airline Transportation Coordinator, EmpireCLS Chauffeur Service, El Segundo, CA
May 2007 - September 2012
Lead Travel Counselor and Trainer, Pinnacle Travel Services, El Segundo CA
Education
High School Diploma
Saugus High School
Saugus, CA
June 2001
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