Manager Loan

Arnaldo Febles

Staten Island, NY − *******@*****.*** − 347-***-****

Operations Manager Profile

Attention to detail and results-driven professional with solid experience in managing loan operations. Adept at educating lenders on execution of products and ensuring investors understood their role once the loan is secured under their name. Deft at resolving business issues pertaining to loan servicing utilizing analytical and problem-solving abilities. Proven ability to manage multiple tasks in a busy environment and utilize all resources to meet tight deadlines. Demonstrated skills in fostering effective relationships internally with multiple business units. Proven expertise in:

-Project Implementation -Team Leadership

-Operations Management -Quality Assurance Control

-Relationship Building -MS Word, Excel, & PowerPoint

-Risk Mitigation & Analysis -Astute Communication

PROFESSIONAL EXPERIENCE

SellersFunding Corp. New York, NY

Credit and Collections Manager, 2020 to Present

Oversee collections on all delinquent accounts whilst ensuring best efforts to maximize recoveries via account modifications and restructuring.

Identify and reduce credit, financial and regulatory risks in support of enhancing the company’s overall risk management framework and processes. Oversee the review process of all delinquent accounts to ensure quality, consistency and compliance with collection guidelines and Fair Credit Reporting Act. Take proactive actions to encourage timely debt payments by high risks clients in close collaboration with the Credit and Operations team. Preemptive engagement with collections agencies and specialty law firms with the objective to maximize recoveries from NPL’s Key Contributions:

• Developed and improved operational goals with the responsibility of managing delinquent accounts for the purpose of collecting past-due balances.

• Interacted with customers/attorneys that were placed in default/termination to resolve issues and arrange payment on delinquent accounts. BCB Community Bank – Bayonne, NJ

SBA Servicing Supervisor, 2019 to 2020

Maintain the daily operations and legality aspect of the SBA loan portfolio by closely monitoring current and past due accounts.

Review daily incoming payments from Small Business Administration (SBA) borrowers. Actively respond to customers with any inquiries pertaining to their accounts. Ensure all accounts are in accordance with the agreed upon documents and within the SBA’s SOP. Maintain daily activities of the portfolio’s nonperforming loans by interacting with the Guarantors, Senior Management, Legal Department and Asset Recovery. Analyze customers’ business and personal financials to assist on any financial hardships by assessing possible loan modification, payment deferment and/or forbearance. Ensure the portfolio is current with all pertinent annual documents (insurance, tax returns, site visits). Work closely with IT and compliance to establish current policies and procedures to minimize operational risks.

Key Contributions:

• Ensure SBA portfolio is within SBA’s and Bank’s policies and procedures to mitigate risks. Enhance current operational procedures to provide better service. Kearny Bank – Fairfield, NJ

SBA Servicing Supervisor, 2013 to 2019

Direct technical and operational functions of SBA loan portfolio as well as identify and mitigate risk throughout the management of servicing processes within the Bank. Secure banks interest by actively reviewing collateral (assets) to ensure proper collateralization throughout the life of the loan including subordination, collateral release and/or replacement on existing loans. Collect and analyze yearly tax returns, financial statements, and ensure assets are properly insured and current. Owned complete control over end-to-end management and processing of servicing requests, advance drawdowns on construction loans by scrutinizing the AIA statement(s) to the invoices and budget, advancements online of Credit (LOC). Ensure smooth transfer of P & I payments to the Fiscal Transfer Agent (FTA) by administering the processing of SBA form 1502. Preparation and presentation of Liquidation and Wrap-up Reports. Introduce loan sales on the secondary market by requesting bids from investors and compiling the proper documents (Tri Party Agreement) for execution. Coordinate with Fiscal Transfer Agent (FTA) for modifications and deferments to get final approval. Focus on improving those areas requiring immediate action by reporting, monitoring, and reconciliation of the exception reports between FTA, SBA, and lender. Key Contributions:

• Streamlined accounts process through timely resolution of borrowers account issues, such as due date, balance, auto-pay, advancements, and release of collateral. Cantor Fitzgerald & Co., New York, New York

Senior SBA Analyst, 2006 to 2012

Conducted in-depth analysis of borrowers Notes and government contracts before settling trades. Formulated profit/loss reports based on trade price on a daily basis. Oversaw all trading activities related to 7a Small Business Administration and Agriculture loans (USDA). Communicated with internal and external audit departments to evaluate operational procedures, risk management, control functions and governance processes. Utilized DTCC, Phase III, Inform, and PCFS2000 to verify loan positions and process the monthly P & I payments onto the system. Key Contributions:

• Ensured smooth execution of product through provision of appropriate knowledge. Colson Services Corp/JPMorgan Chase – New York, New York Senior Administrator, 1989 to 2006

Administered routine activities US Small Business Administration loans (SBA) and US Department of Agriculture Loans (USDA) sold on the secondary market. Streamlined daily administrative processes, while ensuring compliance with procedures and set process deadlines. Provided guidance to lenders and investors regarding investment as per government’s terms and conditions. Assisted staff members through implementation of a cross- training program to reduce loss in a disaster.

Key Contribution:

• Achieved departmental objectives by assisting and managing a group of 11 professionals.

• Designed and implemented a new automating system, which reduced processing time by 90% and increased turnaround for the clients.

EDUCATION

Master of Business Administration

University of Phoenix

Bachelor of Information Technology

American InterContinental University

Associate of Applied Science in Computer Information Systems DeVry College of Technology

COMPUTER SKILLS

Phase III, PCFS2000, Bloomberg, DTCC, INFORM, WSO, Clear Par, LoanNet, LoanIQ, FSI, Fiserv, Jack Henry, E-Tran, SBA One, NLS.

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