Assistant Customer Service

Vannesa Galvan

682-***-**** *************@*****.***

Looking for a position to continue to develop and enhance hands on skills and knowledge in an environment with a respectable and growing organization striving to cater to customer needs and provide excellent care.

SKILLS

Customer Service

Appointment scheduling

ICD and CPT coding

Microsoft Word/ Excel - Beginner

Medical terminology

Willingness to learn

Management – manage 6+ employees during a scheduled shift

Preparing money deposits

EDUCATION

Concorde Career Institute, Arlington, Texas

June 2012 – March 2013

Dental Assistant Program

GPA 4.0

CERTIFICATOINS

Certified Dental Assistant

PROFESSIONAL EXPERIENCE

Assistant Manager – Sonic Drive-In - August 2013 - Present

Grand Prairie, Tx

Assists in managing the operations of a Sonic Drive-in and periodically assumes responsibility for drive-in operations in the absence of other management.

Duties will include management functions such as purchasing, budgeting, accounting, training, personnel work, and supervisory duties.

Enforce safety, health, and security rules.

Assists management in operating the drive-in in a manner that provides consistent day-to-day operations and guest satisfaction, in compliance with the Sonic System.

Assists management in orientations and training of crew members.

Immediate response to guest requests in a respectful manner, report guest complaints to immediate supervisor and assists in resolving such complaints.

Gonzalez Dentistry – Externship

November 2012 – March 2013

Prepares treatment room for patient by following prescribed procedures and protocols.

Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.

Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.

Provides materials by selecting, mixing, and placing materials on instruments and in the patient's mouth.

Provides diagnostic information by exposing and developing radiographic studies; pouring, trimming, and polishing study casts.

Helps dentist manage dental and medical emergencies by maintaining cpr certification, emergency drug and oxygen supply, and emergency telephone directory.

Educates patients by giving oral hygiene, plaque control, and postoperative instructions.

Documents dental care services by charting in patient records.

Maintains safe and clean working environment by complying with procedures, rules, and regulations.

Protects patients and employees by adhering to infection-control policies and protocols.

Maintains dental supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Contributes to team effort by accomplishing related results as needed.

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