Customer Service Representative
Resume:
NYA ANTHONIA CRYSTABEL
Mobile: 081********
Email: ************@*****.*** Linkedin:https://www.linkedin.com/in/anthonia-crystabel-nya-789047160
Professional Profile
I have experience as an IT consultant, customer service representative and assistant operation officer, as well as administrative officer.I am Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate newest and latest technologies, skills, concepts, and ideas. A highly disciplined young woman, even under pressure, possesses a strong ability to perform effectively. Objective
To contribute a strong background in solutions implementation and customer service, and contribute strong technical skills to impact positively in your organization. Personal Details
Sex: Female
D.O.B:13th May, 1995
Nationality: Nigerian
Key technical skills
● Proficient in the use of Microsoft Application packages.
● Knowledge of Data Analysis Using Excel.
● Knowledge of HTML/CSS to implement UI/UX features.
● Knowledge of Wordpress.
● Experience in Customer and people’s relations, and administrative duties
● Ability to research, develop, and propose new technologies to improve or benefit the system architecture.
Work Experience
January 2020 – March 2020 Operations Officer Assistant ANT N PETROS CONSULTING LTD, Suite 100, Adebola House, Opebi road, Ikeja, Lagos State, Nigeria.
● I assisted in overseeing and directing daily company administrative processes and procedures.
● Planning and managing projects and contributing to product innovation.
● I provided support to all business units including administrative, financial and human resource departments.
October 2018 – October 2019 Corper Liaison Officer & Computer Science teacher National Youth Service Corps Government Girls Science College, Zungeru, Niger State.
● Taught students basics of Computer science and English language
● Developed people’s skills with dealing and managing students
● Worked as the Corper Liaison Officer (CLO) in the school.
● Developed administrative skills working as secretary of the staff association. May 2017 – October 2017 Social Media and I.T unit intern Cryptoplus Certified, 5th Floor, Mulliner Towers 39 Alfred Rewane Str., Ikoyi Lagos.
● Managed the administrative sector of the organization through creating memo’s, taking minutes during meetings.
● Understood and resolved technical issues from customer’s complaints regarding the cryptoplus platform.
● Managed company’s Facebook account by making certain essential and profitable contents are uploaded daily.
August 2016 – October 2016 I.T unit support staff Digital Plus Consulting, 15 Mohammed Shefiu, Okota Lagos State.
● Installation of Point of sales softwares to retail outlets.
● I engaged in sales and marketing of the Point of sales softwares by profiling potential clients and pitching the software to them and also researching potential sales stores to determine their need to automate their sales business process.
August 2015 – September 2015 Assistant Coordinator Center4Tech, Festac training Center, Vic James Apartment conference hall off Divine estate Amuwo Odofin Lagos.
● I worked with the training team to help schedule, advertise and organize training sessions.
● I engaged with customers and escalated their complaints to the necessary channel to assist them in resolving their complaints.
Education
2014 – 2018 Bachelor of Science (B.sc) in Computer Science Caleb University, Lagos.
Awards: First Class Honours, CGPA of 4.81 (The Overall Best Graduating Student Caleb University, Class of 2018) 2005 - 2011 WASSCE
Grandmates Secondary School Lagos.
Professional development
● Data Analysis using Excel (Udemy, 2020)
Personal Projects
An E-commerce website incorporated with cryptocurrency
● Created custom signup and log in scripts embedded in WordPress.
● Integrated payment platform into website.
● Integrated bitcoin payment process into website.
● Worked with phpMyAdmin from an online server.
Volunteer
February 2019 – March 2019 Independent National Electoral Commission (INEC) Adhoc Staff Independent National Electoral Commission, Minna, Niger State. Presiding Officer
● Supervised and coordinated all activities done at Kaliko Polling Unit in Niger State.
● Issuance of Ballot papers.
● Uploaded result to INEC’S online database (E-COLLATION) Interest
Reading, Travelling, Research and development, Problem-solving Referee
Mr Peter Moradeyo
CEO Of Digisoft Consulting
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