IT Assistant

Martin Castaneda

***** ********* ***

Baldwin Park, CA 91706

626-***-****

*****************@*****.***

Skills:

• Working Knowledge of Swift, C++, HTML,

CSS

• macOS, Windows

• Proficient in Microsoft 365

• Excellent Problem Solver

• Efficient

• Consistently Seeking and Learning New

Technology

• Attention to Detail

• MATLAB

• Self-Motivated

• Fluent in Spanish

Experience:

• IT Assistant - Synergy Academies (September 2020 - Present) - Los Angeles, Ca

• IT Help Desk - Troubleshooting internet connectivity issues, supported staff and student requests through email, phone, remote support. Spiceworks Help desk ticket system

• Equipment Management

• Inventoried, configured, distributed and stored iPads, MacBooks, Chromebooks, Windows 10 PCs. Created support documentation, JAMF mobile device management

• Attractions - Disneyland (July 2018 - Present) - Anaheim, Ca

• Ride Operator, Responsible for guest safety, greeting guests, loading/unloading attraction, operating attractions systems, delivering narrations, and providing guest control.

• “It’s a Small World”, Matterhorn, Millennium Falcon, and Opening team of Rise of The Resistance

• Software Engineering Intern - Computer Fixer Pro (February 2018 - May 2019) - Ontario, Ca

• Developed websites in a team environment using HTML, PHP, and CSS

• Used SQL for Database management

• IT support included, onsite reimaging computers, troubleshooting, network setups

• Data Entry and Clerical Support - University Advancement (January 2017 - May 2019) - La Verne, Ca

• Answered phone calls, taking messages, in office environment

• Copying, faxing, filling documents

• Edit/create Microsoft Word, Excel documents

• Entered data into database

• Technology Specialist - Office Depot (January 2016 - April 2019) - Temple City, Ca

• Troubleshooting - Windows, macOS

• Technical Support

• Repair iPhone Screens

Education:

- University of La Verne - La Verne, Ca

- Bachelor of Science in Computer Science and Engineering

- Bellevue University - Disney Aspire - Currently Attending

- Master of Science in Management of Information Systems

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