Customer Service Technical Support

Prudencio De La O Jr.

**** *** **** *** *******, Tx 78201 210-***-**** *******@*****.***

Objective:

To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize the skills I have obtained through previous work experience.

Skills:

Technical:

Troubleshoot Electronic Equipment

Solder through board components

Able to use Oscilloscope, Analog/Digital Multimeters, Function Generator and Audio Generator.

Troubleshooting Skills in general computers Hardware & Software.

Computer Literate in Windows 98, 2000 & XP.

Knowledge in MS-DOS, Microsoft Word.

Connect and configure computers to connect to LAN.

Schematics Literate.

Certified in ESD control and Mixed Technology Solder.

Personal:

9+ years Customer Service

Reliable/Dependable

9+years Call Center experience

Experience:

2015-2020 Chase Bank San Antonio, Texas

Senior Service Specialist 1

Assist Customers with online banking and navigation of Chase.com and

mobile banking

Handle account balances and transfers requested by Customers

Address and document escalated Customer complaints and inquires

Provide Team Members with information on procedures and protocol

Performs Special Project assigned by Upper Management

Achieve and maintain an above average Performance Scorecard

2009-2015 Time Warner Cable San Antonio, Texas

Technical Support Representative 1

Operate computerized systems to record data, make corrections or complete required follow up.

Activate new accounts.

Process upgrades, downgrades, transfer and reconnects service.

Answer basic billing questions (such as non-pays) and will process payments.

Respond to customer inquiries of a technical or complex nature which are predominantly routine, but at times may require deviation from standard screens, scripts, and procedures.

Responsible for providing quality technical support to customers and to installation/service personnel who are having problems using the company’s products.

Perform duties with advanced technical knowledge of the company’s products and services.

Assess needs and suggest/promote alternative products or services.

Sell company services and features to meet defined sales objectives/goals.

Apply company technical support policies and procedures to resolve routine issues

2009-6/2009 Volt Technical Service San Antonio, Texas

Technical Support 1

Troubleshoot all related issues.

Handled internet issues, no connectivity and e-mail not responding.

Reconciled cable issues, no picture and freezing issues.

VoIP issues, no dial tone, crosstalk on line for AT& T U-verse service

07/87-02/94 U.S. Navy World Wide

Aviation Electrician

Education:

National Institute of Technology San Antonio, Texas 2004

Thomas A. Edison High School San Antonio, Texas 1987

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